Monthly Archives: January, 2011
11 Trends in Enterprise Search for 2011
I had the pleasure of participating in a webinar last week during which my fellow participants and I discussed what we think are the top 11 trends for Enterprise Search 2.0 in 2011. Our panelists included Coveo customers and Advisory Board members, Cheryl Duggan, Manager, Knowledge Network, BOSE; Denise Chochrek, Senior Knowledge Analyst, Frito Lay; [...]
Top Predictions That Will Change the Face of Customer Service in 2011
Welcome to my first Coveo blog post. My name is Ed Shepherdson, and I am the latest executive to join the Coveo management team. I am tremendously excited about my new role as Managing Director, Customer Information Solutions. I joined Coveo because in my 30+ years in the tech industry, most recently as VP of [...]
From the Frontlines: Reported Benefits of Enterprise Search 2.0
The beginning of the year is always a time of reflection on the past, and planning and anticipation for the future, at least for me. One of my greatest pleasures at Coveo in 2010 was working with our customers to understand and document the value they are achieving with their implementations of Enterprise Search 2.0. [...]