Monthly Archives: June, 2011
Thank You IBM Netezza
Awards are nice. And we’ve won lots of awards for our Enterprise Search 2.0-powered solutions, for our technology platform, and for our fast growth – from two of the highly-prized CODiE awards to the Deloitte Fast 50, IDC Top 100 Companies to Watch, and many CRM awards for our Knowledge 360 Solutions for Customer Service. [...]
BI vs. Analytics: Making Dynamic Analytics Representative of True Business Intelligence (Part 2)
As I mentioned in my previous blog post (part 1 of BI vs. Analytics), the amount of information impacting business operations continues to grow, as markets change and the rate of adoption of new technologies increases. So what’s the next step in making sense of all this data, quickly and efficiently? The answer is combining [...]
360 Degree Views. We’ve Heard that Before, But is Anyone Actually Delivering It?
I am sure you have heard it all before: Customer 360° views, Account 360° views and Project 360° views. But has anyone actually delivered on this promise? I am not going to try and sell you that there’s a product out there that can do all this, but what I do want to bring to [...]
Customer Service Is Social – But What’s Social?
The word social has taken on so many meanings in the past few years that the word itself can create confusion. Try tying it to the value to be created and you’ve added more confusion. Let’s define it by its basic elements: Social = the wisdom of crowds Social is about trust, trusted sources, verified [...]
Joint Research with the TSIA – Enterprise Search 2.0 Powered Analytics: Transform Data into Actionable Knowledge
If you needed further evidence that customer support operations are overwhelmed by data, look no further than the joint research paper released today by the Technology Services Industry Association (TSIA) and Coveo entitled, “Enterprise Search 2.0-Powered Analytics: Transforming Data into Actionable Knowledge.” New data revealed within the report includes this eye-opening statistic: TSIA members receive, [...]