Monthly Archives: November, 2011
The Customer Interaction Hub Goes Prime Time
Dreamers dream, analysts analyze and predict, and technology wizards build solutions for tough problems. We’ve just seen an instance of pure serendipity with a well-respected analyst’s prediction and the vision and execution of a group of technology wizards: the Customer Interaction Hub, or, in our words, the Insight Console. One of the reasons we decided [...]
Consumption Economics or, It’s All About Trust
At the Technology Services World conference last week in Las Vegas, the technology-company-stampede-to-the-cloud was on everyone’s lips. The Technology Services Industry Association (TSIA) calls this Consumption Economics: Customers will consume bits of products over time as opposed to buying the whole enchilada at once (In fact, JB Wood, who runs TSIA, has written a book [...]