Monthly Archives: July, 2012

New Study: The Keys to Innovation for R&D Organizations – Their Own, Unused Knowledge

Written by Diane Berry on July 31, 2012 — 2 Comments

We recently polled R&D teams about how they use and share innovation across offices and departments, and the challenges they face in doing so. Because R&D is a primary creator and consumer of knowledge, these organizations should be a model for how to utilize and share it. However, as we’ve seen in the demand for [...]

Posted in Collaboration, Engineering and Product Development, Innovation | Tagged cross-departmental collaboration, duplicate work, innovation for r&d, intelligent indexing technology, share innovation across offices, tribal environments

Are You Integrating Social Data into Your Customer Engagement Strategy?

Written by Diane Berry on July 23, 2012 — 1 Comment

The paradigm shift has already begun to enable content creators and their peers to curate their own knowledge across blogs, wikis and social streams, such as Twitter. It’s vital that enterprise organizations work quickly to integrate those data streams in real-time to better understand customer requirements, state of satisfaction, and challenges. If not, they will [...]

Posted in Customer Engagement, Social Media | Tagged customer engagement strategies, social and enterprise content, social customer engagement

Engineering Teams: Who’s in your Tribe?

Written by Laurent Simoneau on July 17, 2012 — Leave a Comment

Many organizations have invested significantly to create a “network effect,” where teams dispersed internationally are encouraged to use technologies to share, explore and innovate faster. As we’ve seen, additional tools don’t necessarily lead to additional collaboration and knowledge sharing. Often, the tools themselves become new silos of information, from which it is difficult if not [...]

Posted in Collaboration, Engineering and Product Development | Tagged engineering knowledge management, expertise finding, expertise finding for engineers, innovation for r&d, speed innovation

CODiE Award for Best Relationship Management Solution – Follow Up

Written by Diane Berry on July 9, 2012 — Leave a Comment

Last month we were honored to receive the CODiE Award for Best Relationship Management Solution by the Software & Information Industry Association (SIIA). DreamSimplicity, a virtual community for business applications and industry professionals, was onsite at the awards ceremony in San Francisco and recorded a brief interview with our own Michael Gagnon, Regional Sales Manager [...]