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	<title>Comments on: Are You Integrating Social Data into Your Customer Engagement Strategy?</title>
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		<title>By: Tucker M</title>
		<link>http://blog.coveo.com/are-you-integrating-social-data-into-your-customer-engagement-strategy/#comment-5977</link>
		<dc:creator>Tucker M</dc:creator>
		<pubDate>Tue, 21 Aug 2012 23:44:04 +0000</pubDate>
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		<description><![CDATA[Integrating Social Data into the support channel is just starting to get attention. At Impact Learning Systems many of our customers in the tech industry are looking at doing just this! Does anyone have any good experiences with integration software that we could pass along?

Tucker Marsano
http://www.impactlearning.com/]]></description>
		<content:encoded><![CDATA[<p>Integrating Social Data into the support channel is just starting to get attention. At Impact Learning Systems many of our customers in the tech industry are looking at doing just this! Does anyone have any good experiences with integration software that we could pass along?</p>
<p>Tucker Marsano<br />
<a href="http://www.impactlearning.com/" >http://www.impactlearning.com/</a></p>
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