Blog Coveo Insights

Dominic Lajoie

SVP, Services

Dominic Lajoie serves as Senior Vice President of Services at Coveo. Prior to joining Coveo, Dominic spent more than 10 years as a strategic consultant for CGI and Fujitsu in various management roles, helping organizations, such as Microsoft, Boeing, Russell Investments Group and State Government agencies, building innovative business solutions with leading technology.

Dominic is a Computer Science graduate of Université Laval in Quebec, and also a certified Scrum Master. Outside of his professional career, he enjoys the great outdoors by snowboarding and riding his road bike in Quebec city, where he lives with his family.

Author Archives

How to Deploy an Insight Solution: Best Practices for Advanced Enterprise Search Initiatives: Part 3

Posted by Dominic Lajoie on May 30, 2013

ClockA slow and steady strategy may have proven successful for the tortoise when racing the hare, but it certainly isn’t the approach to apply to your knowledge management strategy. Whenever an employee in your organization searches for information, they need a rapid response to aid a business decision. Take a call center agent on the line with a customer, who needs access to information immediately to help resolve the customer issue. As TSIA’s John Ragsdale points out, when hold times stretch beyond the 3-minute timeframe, callers typically abandon the call and hang up.

To avoid these situations, your Insight Solution can’t only be effective in yielding the best results; it needs to do so as quickly as possible. In my last two posts, we discussed how to get started with – and how to manage requirements for – your Insight Solution deployment. While you may be armed with the best solution on the market, realize that’s just one link in a chain of integrated systems that must work together. The end result is a populated unified index that can be quickly and effectively searched by users. Read more and comment »

How to Deploy an Insight Solution Best Practices for Advanced Enterprise Search Initiatives: Part 2

Posted by Dominic Lajoie on May 8, 2013

We’re a third of the way through 2013 and the Big Data buzz has yet to show signs of slowing down. In fact, it’s become even more evident that the need for companies to glean insight from their data is imperative. However, a recent survey by consulting firm PricewaterhouseCoopers found that 58 percent of respondents feel that moving from data to insight is a major challenge. Sounds like what these respondents need is an insight solution.

In my last post, we talked about how to get started with your insight solution deployment and the importance of establishing an enterprise-wide center of expertise for Advanced Enterprise Search. This, along with our other best practices, aims to prevent you from making common mistakes in your deployment that could delay the return on your investment. Read more and comment »

How to Deploy an Insight Solution Best Practices for Advanced Enterprise Search Initiatives: Part 1

Posted by Dominic Lajoie on April 9, 2013

Idea_ChalkboardIt’s an exciting time to be in the business of knowledge management and access. In a new age where access to collective knowledge can power real transformation, we’re inspired by our customers who use search and insight technology to better serve customers, personalize website experiences or collectively innovate and produce at new levels. The technology is easier, faster and more deployable than ever before.

We’ve come a long way to get here. I vividly remember the first time I was exposed to what happens behind the scenes when someone clicks on that now common “Search” button. It was as if I had just discovered a secret passage to a parallel world where everything was similar to the things I knew, but also so different. The more I became exposed, the more I realized my understanding of enterprise search was very superficial, and, like many, I had made many wrong assumptions about how it works. I am still learning something new every day. Read more and comment »

Advanced Search for Sitecore: Tips and Tricks

Posted by Dominic Lajoie on December 19, 2012

The sheer amount of content on robust websites can overwhelm all users—not just website visitors—preventing them from using important data and assets, and slowing the content creation and revision cycles. This is the first of a series of blogs with some advanced tips & tricks for WCM and CMS users of Coveo search technology. In this first installment we look at a simple way to use Coveo to speed up the creation of your Sitecore-powered website content, and we check in on all-important security considerations.

In future blogs we will cover how the combination of Sitecore and Coveo provide adaptive content delivery in real time, and other advanced topics. (Here’s a hint: By indexing additional systems such as CRM, marketing automation, etc., Coveo can know the context of authenticated visitors, and recommend information relative to their interest, experience and knowledge.) Read more and comment »