Blog Coveo Insights

Laurent Simoneau

President and CTO

Laurent Simoneau is President and CTO of Coveo, and is considered one of industry’s top enterprise search experts. Prior to Coveo, Mr. Simoneau was CTO of Copernic, an early leader in desktop search, where he oversaw the company’s product strategy and directed the research and development of core technologies. Mr. Simoneau also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of the company’s enterprise search division in 2004 into what is now Coveo.

Mr. Simoneau is a graduate of Université du Quebec, where he holds an MBA degree. He resides in Quebec City with his wife and children, with whom he enjoys playing hockey on the weekends.


Author Archives


The History of Knowledge Sharing: A Coveo Infographic

Posted by Laurent Simoneau on January 22, 2013

Sharing and connecting sources of knowledge is behind everything we do. While we like to talk about the present and future of knowledge exchange, we can also look to the past for sources of inspiration and education.

To capture this history, we created an infographic that showcases a few key milestones of knowledge access and transfer. It’s remarkable to look at how information sharing has evolved from drawings and scribes, to mass broadcasting, to ever-increasing amounts of data and digital content.
Read more and comment »


Engineering Teams: Who’s in your Tribe?

Posted by Laurent Simoneau on July 17, 2012

Many organizations have invested significantly to create a “network effect,” where teams dispersed internationally are encouraged to use technologies to share, explore and innovate faster. As we’ve seen, additional tools don’t necessarily lead to additional collaboration and knowledge sharing. Often, the tools themselves become new silos of information, from which it is difficult if not impossible to extract relevant information.

Particularly in R&D departments comprised of highly educated, highly skilled specialists working in small groups, knowledge access and sharing can be a significant hurdle, and one that impacts innovation. Working in a very large engineering organization, with multiple departments working on multiple aspects of product design and engineering, chances are most engineers have an idea of what the five or six people around them have developed and what they know.

If they’ve worked for the organization for a number of years, this could extend to a hundred people, based on work over time. But what about the hundreds or potentially thousands of other experts in the organization? What information have they developed and shared? What kinds of product-related challenges have they encountered in their jobs? Subject matter experts often remain untapped resources, resulting in lost opportunities for R&D gains in innovation, efficiency and productivity. Read more and comment »


Uncovering Actionable Intelligence to Eliminate the Insight Deficit

Posted by Laurent Simoneau on October 26, 2011

It’s no secret that data is growing in size and complexity; even more importantly, the vast majority of this data is unstructured, making it difficult to categorize, understand and manipulate. It cannot be housed in traditional databases and it cannot be understood as a whole. This information is siloed, by systems, departments, geographies, and type. And now more than ever, valuable data that could impact business decisions resides in a vast network of social media channels and enterprises are struggling with a way to harness its power.

Just last week, Gartner issued its top IT trends citing that data will grow by 800 percent in five years, with 80 percent of it unstructured. Part of that is the trend they are calling “the collective,” which includes data from groups and communities and social networks outside the business.

All of this has left companies with an inability to gain a complete view or insight into their business – the people, projects, processes and customers that are at the heart of an organization – and its success. Read more and comment »


I’ll Take My Customer 360 Info “To Go” Please

Posted by Laurent Simoneau on August 8, 2011

According to Gartner Research, the field service market encompasses 20 million mobile field service workers worldwide. Field service workers are a company’s “feet on the street”, represent the company’s brand, and are an extension of the customer service organization. They’re ultimately expected to provide great service and have an accurate, holistic view of the customer to help capture additional service revenue.

Sales reps constantly on the road also need similar access to customer information to truly know all aspects of a customer relationship, even in the minutes leading up to a critical meeting to close a customer deal, to help increase cross-selling, optimize the customer experience, and maximize revenues.

Yet all too often, field service workers and sales reps don’t have a complete, 360 degree view of the customer, their products, plans, parts, open cases, call history, and upsell opportunities, when out in the field. This lack of a holistic view of the customer leads to delayed resolutions, repeat service calls, missed cross-sell and up-sell opportunities, and more. In a market where shrinking service response times are demanded by customers, this only leads to lower customer satisfaction levels and lost revenue. Read more and comment »


Enterprise Search Grows Up

Posted by Laurent Simoneau on December 29, 2010

Do you remember the advent of enterprise search solutions over a decade ago? When first introduced, they held a great deal of promise. Yet, as with many new technologies, there were challenges to their implementation and use.  Although a good percentage of companies adopted early enterprise search solutions, they were not well accepted by knowledge workers themselves. In fact, data from IDC shows that although use of enterprise search solutions has increased in recent years, satisfaction and adoption of these tools lags that of most other enterprise productivity tools.

These legacy Enterprise Search 1.0 solutions are very different to what’s available today with modular, easy to use and implement, Enterprise Search 2.0 solutions. Enterprise Search 1.0 is solution-centric. Enterprise Search 2.0 is a high value platform that allows companies to harvest more value from their entire IT infrastructure. Here’s a breakdown of the key differences:
Enterprise Search: 1.0 vs 2.0Legacy Enterprise Search 1.0 solutions, whose primary business benefit was to simply “find stuff faster,” are embedded in specific systems or content sources, rarely access both structured and unstructured data, struggle with relevancy, and in some cases, due to the proliferation of search within different systems, can only “federate” search results.

Enterprise Search 1.0 results often comprise hundreds of pages of possible matches, with only rudimentary functionality for deeper matching or content analysis. If knowledge and information reside within a single application, Enterprise Search 1.0 will meet the need, providing that the requirements for information access are fairly basic and that information remains fairly static within the system being searched. Read more and comment »