Blog Coveo Insights

Infographic: Easy Does It for Support Leaders

Posted by Diane Berry on February 11, 2015

“To Build Loyalty, Companies Need to Stop Thinking ‘Exceed Expectations’ and Start Thinking ‘Make It Easy’”— so says the Corporate Executive Board and its book, Effortless Customer Experience.

That is never more true than in the world of customer service and support. With multiple forces at work—from the rapid acceleration of cloud to the digital workplace and digital native customers—companies struggle to deliver the types of low-effort, high-quality service experiences that customers no longer just expect but now demand. The risk? Customers leave and service costs grow ever higher. Scalability becomes a dream at best. Read more and comment »

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The Next Generation of Search & Relevance Developers Shine at Coveo Blitz 2014

Posted by Marc Sanfaçon on February 10, 2014

When you’re a fast-growing search & relevance provider, your business has to be fueled by a passion and energy that exudes from the entire company. Translated to the development team, that passion can manifest itself into industry-changing innovation and technology.

One of the most exciting ways to attract energy and interest is to reach out to the local community through a developer competition. Ours is called Coveo Blitz. Now in its fourth year, the competition gets bigger and bigger, as 64 young developers traveled to our offices to compete in a channel of skill, speed and creativity. After this year’s competition, I am very excited about our future developers! Read more and comment »

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How Enterprise Search & Relevance Developers are Made: Get Ready for Coveo Blitz!

Posted by Marc Sanfaçon on January 6, 2014

La traduction française est au bas de l’article.

We’re firm believers that search powers a new generation of knowledge management success. But at the end of the day, what powers our Search & Relevance Technology is our development team, who works the magic of the connectivity and functionality behind our award-winning solutions. It’s a challenging job, and it demands many of the best and brightest within the development community. Read more and comment »

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Gilbane Conference 2013: Imperatives for enterprise search success

Posted by Diane Berry on December 3, 2013

The Gilbane Conference kicks off this Tuesday in Boston. In addition to attending the event (Coveo is a sponsor), I’ll also be speaking on a panel about “Strategic Imperatives for Enterprise Search to Succeed.” This topic ties closely to how Coveo works with its customers to ensure the success of their knowledge management initiatives.

In the session, I’ll be joined by fellow panelists Urban Hedström, founder of Findwise, John Felahi, Chief Strategy Officer of Content Analyst Company, LLC, as well as Lynda Moulton, principal at LWM Technology Services, who will be moderating the panel. We’ve worked with Lynda for many years. Together we will examine the findings of a recent Findwise survey, which uncovered a disconnect between the expectation and execution of enterprise search. Read more and comment »

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