Continuing our series on Coveo technology innovations, let’s next explore options for delivering secure, unified information access when that information resides both on-premise and in the cloud.
Most organizations these days utilize some mix of cloud and on-premise technologies. Even companies that handle highly sensitive and private information or work in highly regulated industries have begun to embrace the cloud in various ways. More often than not, a “hybrid” IT infrastructure is now the norm.
To empower knowledge workers with the ability to find and explore the information they need to do their jobs efficiently, an effective enterprise search solution will securely crawl all of these systems – wherever they reside – and build a single, unified index of the organization’s content. Within this unified index, the solution will not only associate (and honor) all of the native permissions for each source system, but it will also identify themes and connections within the content itself, and enrich the index with intelligent metadata to help makes things (and people) more findable. This enriched index then serves as the “intelligent data layer” for all of the various role-specific search interfaces and search-based applications the organization deploys for knowledge workers. Read more and comment »