When we launched Coveo for Salesforce last year, our goal was to empower Salesforce Agent console users to leverage collective knowledge to be more relevant to their customers across channels, and to solve cases and answer questions faster. Our mission and passion is to help companies become more relevant and responsive to their customers—and in the Salesforce environment, the technical strength of this application is a key component of its success.
One year later, we’re pleased to report that many organizations are recognizing our success in achieving our mission. In fact, Coveo for Salesforce was recognized as an impactful new product four separate times in August, by organizations like the American Business Awards, International Business Awards and Golden Bridge Awards. One of these accolades was determined by the public, as Coveo for Salesforce was a winner in the “People’s Choice” category, determined by a poll of nearly 20,000 votes cast.
We’ve included more information on each award below, but know that we’re just getting started on delivering on this promise. We continue to add important new features and connectors with high frequency, in order to make sure all relevant knowledge is consolidated and correlated for better customer service. Read more and comment »
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