Blog Coveo Insights

Coveo-ing Your Salesforce @Dreamforce

Posted by Diane Berry on September 25, 2012

Introducing Coveo for Salesforce at Dreamforce last week in San Francisco was like showing up at the biggest candy store in the world filled with more happy kids than you’ve ever seen in one place. Now imagine you have a new flavor of candy, and they all want it! We didn’t seem to have enough candy to go around–but more limited free trials will be available soon! Please don’t despair, just tell us how you like your information served up and we promise to get back to you quickly! And yes we are in the app store process and it will also be available there, soon.

We met so many great people, among the 90,000-person Dreamforce mass, that it was worth the trip and time just for the engaging conversations. We are grateful for all the positive comments we heard about the strong role that we are filling for Salesforce end users and administrators. While some were talking about federated search, we are taking information access to the next level. Coveo for Salesforce places the power of a highly advanced, intelligent indexing engine in the hands of Salesforce end users for the first time. More powerful than federated search, this technology understands what users are working on and automatically recommends related content from across the Salesforce platform and beyond, helping them do their jobs more quickly and effectively.

During Dreamforce, our friend Kaihan Krippendorff published a second piece on our CEO Louis Tetu via Fast Company. All about collaboration and knowledge, the article likens the big problem Coveo solves with its ability to bring together people and information to the challenge mankind has faced since time immemorial: “Mankind’s history has been shaped by lost knowledge.” Read more and comment »

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CODiE Award for Best Relationship Management Solution – Follow Up

Posted by Diane Berry on July 9, 2012

Last month we were honored to receive the CODiE Award for Best Relationship Management Solution by the Software & Information Industry Association (SIIA).  DreamSimplicity, a virtual community for business applications and industry professionals, was onsite at the awards ceremony in San Francisco and recorded a brief interview with our own Michael Gagnon, Regional Sales Manager for CA.

In the video below, Michael talks about the three things that make Coveo unique and how these unique qualities have contributed to our success – including our most recent CODiE Award win.

According to Michael: Read more and comment »

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I’ll Take My Customer 360 Info “To Go” Please

Posted by Laurent Simoneau on August 8, 2011

According to Gartner Research, the field service market encompasses 20 million mobile field service workers worldwide. Field service workers are a company’s “feet on the street”, represent the company’s brand, and are an extension of the customer service organization. They’re ultimately expected to provide great service and have an accurate, holistic view of the customer to help capture additional service revenue.

Sales reps constantly on the road also need similar access to customer information to truly know all aspects of a customer relationship, even in the minutes leading up to a critical meeting to close a customer deal, to help increase cross-selling, optimize the customer experience, and maximize revenues.

Yet all too often, field service workers and sales reps don’t have a complete, 360 degree view of the customer, their products, plans, parts, open cases, call history, and upsell opportunities, when out in the field. This lack of a holistic view of the customer leads to delayed resolutions, repeat service calls, missed cross-sell and up-sell opportunities, and more. In a market where shrinking service response times are demanded by customers, this only leads to lower customer satisfaction levels and lost revenue. Read more and comment »

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