Blog Coveo Insights

Return on Knowledge: The Next Big Source of Wealth Creation in a Big Data World

Posted by Louis Têtu on March 20, 2013

ROK eBookYou’ve seen us write many times in this blog about the knowledge-access challenges posed by Big Data and for two good reasons:

  1. Big, unstructured data, fragmented across an ever growing number of sources, is overwhelming organizations, requiring them to find new ways to access information in order to stay competitive, better serve their customers and bring more innovative products to market, faster.
  2. At the other end of the spectrum are customers who are increasingly knowledgeable and demanding a greater degree of immediacy and relevance towards their needs.

Hidden inside streams of structured and unstructured data are information relationships that answer questions employees haven’t even thought to ask, but which may hold the key to your company’s differentiation and its ability to serve customers with higher value.   This is the challenge of knowledge management today: putting knowledge to constant reuse by each and every employee and each and every customer. Read more and comment »


IT Chaos: Is it simply moving to the Cloud to create “Claos?”

Posted by Ed Shepherdson on November 27, 2012

IT Chaos: Is it simply moving to the Cloud to create Claos?Today’s IT department finds itself in a precarious position: balance stakeholder demands against the need to maintain governance, compliance and control. Environments are becoming more diverse and complex while executive leadership needs CIOs and IT departments to start contributing to the bottom line through increased productivity.

As a result, many CIOs are looking at the cloud as an easier way to deliver solutions to their stakeholders without adding more chaos to their already complex internal systems. The benefits of cloud solutions are very attractive to the CIO: subscription model, no long-term commitments, easy deployment, low cost of ownership, no capital to invest, solutions that meet the individual needs of the stakeholders, etc.

But is the reduced chaos a reality? When I said “solutions to meet the individual needs of the stakeholders,” a vision jumped into my head. I saw a picture of a cloud with 10-20 (even 30) different solutions. As a CIO, I suddenly realized that this image looks very similar to my IT solutions map. As I broke out in a cold sweat, I realized I just transferred the IT challenges to IT cloud challenges. Read more and comment »

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Did Big Data Change the Course of History? Or was it Something More?

Posted by Diane Berry on November 13, 2012

When it comes to hype and exposure, every week is a big week for Big Data. But rarely – if ever – has such a tool found itself directly in the middle of the mainstream media around the biggest story of the year.

In fact, the technology to analyze and leverage big data was lauded both inside and outside campaigns as a key influencer of last week’s presidential election. For one, TIME Magazine’s election feature last week reported that “the era of big data has arrived” in politics, as President Obama’s team of number-crunchers allowed his campaign to focus on highly important, specialized groups of voters with the right messages. Additionally, New York Times pollster Nate Silver’s highly-scrutinized predictive analytics practice ended up perfectly predicting the election outcome – 50 out of 50 states. Read more and comment »

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Bringing Home the Hardware

Posted by Diane Berry on October 10, 2012

It’s been a breakthrough year for our technology and employees so far, and while we received significant recognition earlier this year, we’re pleased to report that others have taken notice even more recently.

Our solutions won a Bronze Stevie® award for the “Best New Product of the Year – Software,” as awarded in the International Business Awards. The competition was fierce – submissions were received by 3,200 companies in over 50 countries, judged by 300 executives. We work hard for our new products to have a high level of innovation and value, and we’re honored to have the resulting value creation validated by this independent group of reviewers.

Our CEO Louis Tetu was named a Silver winner of the “Most Innovative People” at the 2012 Golden Bridge Awards. The program, with active participation from a broad spectrum of industry voices, covers a variety of projects and employees, across all industries. The awards were announced and celebrated in early October. Read more and comment »

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R&D’s Greatest Challenge: Insight to Innovate

Posted by Diane Berry on August 9, 2012

Amid the excitement and athleticism of the Olympics, we have uncovered another interesting display of global competition.  And although it may not be as entertaining, the ramifications are more far-reaching. Specifically, the Global Innovation Index evaluates each country’s level of innovation over the past year, as judged by each country’s knowledge, technology and creative outputs. It was reported by the CEO of Eli Lily in a Forbes post about America’s declining ranking last month.

Regardless of which country is the most innovative, businesses all over the world are plagued by an “Insight Deficit” within their R&D departments. This is because engineers and developers generally don’t have access to the full breadth of information necessary to make informed decisions—product data, competitive insight, customer surveys and more. As a result, products take longer to get to market, production requires more re-dos, and competition may often seem one step ahead. Without easy assimilation of relevant and actionable insights, organizations aren’t as nimble or flexible as they could be.

Having better and immediate insight into data across systems and departments helps companies improve agility in their innovation, and to innovate “incrementally,” that is, building on each incremental innovation. They can understand more about what has occurred before—and why—plus incorporate feedback from customers, internal review teams. They can adjust processes and perhaps swap in new materials to improve each cycle of development. Overall, having more insight into these facets allows R&D departments to better justify the investments they make. Read more and comment »

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