- Big, unstructured data, fragmented across an ever growing number of sources, is overwhelming organizations, requiring them to find new ways to access information in order to stay competitive, better serve their customers and bring more innovative products to market, faster.
- At the other end of the spectrum are customers who are increasingly knowledgeable and demanding a greater degree of immediacy and relevance towards their needs.
Hidden inside streams of structured and unstructured data are information relationships that answer questions employees haven’t even thought to ask, but which may hold the key to your company’s differentiation and its ability to serve customers with higher value. This is the challenge of knowledge management today: putting knowledge to constant reuse by each and every employee and each and every customer. Read more and comment »