Blog Coveo Insights

How Scalable Search Technology Supported a Leading Manufacturer’s 42% Growth

Posted by Mabel Ng on March 26, 2015

SunGard Public Sector Uses CoveoPöttinger is a family-owned manufacturer of high quality agricultural machinery for use in tillage, drilling and harvesting.

Since the company began using Coveo in 2007, its workforce has grown by 42%. The company now has over 1500 employees working out of several manufacturing sites in Europe, and sales locations in 13 countries. Pöttinger’s IT team has been able to keep both the company’s growing workforce happy and information access-related costs in check, thanks to the scalable Coveo search solution that connects Pöttinger’s workers with all the information they need, across the company’s information ecosystem. Read more and comment »

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Knowledge Workers Mostly Redo Work

Posted by Diane Berry on December 15, 2014

Frustrated-WorkerMost of us—that is, Knowledge Workers—rarely do new work. This unhappy revelation comes from the recent Coveo Knowledge Rework Report which surveyed 412 Knowledge Workers and 337 Knowledge Management Practitioners across North America earlier this year. Only 7% of Knowledge Workers report doing new work or solving new challenges more than 75 percent of the time. Nearly 60 percent said they do new work less than 25 percent of the time.

Knowledge Managers know this problem exists but not to the greater extent employees report. Thirty-one (31) percent of KM Practitioners believe that Knowledge Workers spend 25 to 50 percent of their time on unique work. In reality, only 19 percent of Knowledge Workers report that to be true. And while 58 percent of Knowledge Workers said they do new work less than 25 percent of the time, only 41 percent of KM Practitioners felt the same was true, a whopping 17% difference. Read more and comment »

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How Search Helps Employees Upskill: One Company’s Story

Posted by Diane Berry on November 20, 2014

OndemandLearningThe promise of upskilling on demand, that is, helping employees gain skills via access to the contextual knowledge and relevant people they need, when they need them – in the flow of work – (as covered in my last post) intuitively seems great. We would expect it to drive growth and profitability, thanks to a more nimble ability to onboard, change and adapt new and better skills.  And indeed it does, as the following story of a division of a Fortune 50 healthcare company attests.

While I can’t reveal the company’s name (as it considers its ability to upskill on demand a competitive differentiator), I can share with you their story, which is documented more thoroughly in a case study here.  The bottom-line is that they became able to onboard new support agents in two months rather than two years, while hiring less technically skilled (and hence less expensive) applicants, in emerging markets, closer to their customers. Read more and comment »

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