Blog Coveo Insights

I Have Preferences, Therefore I Am: Embracing Knowledge Diversity With an “Intranet of Everywhere”

Posted by Tucker Hall on June 26, 2014

Intranet of Everywhere EraDuring a webinar last week, we explored how companies have been able to overcome knowledge-access and intranet-adoption challenges by embracing a search-driven “Intranet of Everywhere.” Intranets have seen much evolution in the 20+ years they’ve been around, but one of their core objectives from the start—to connect workers with the knowledge they need, when and how they need it—is rarely achieved even today. Poor knowledge access and “abandoned” intranets are the result.

That’s because traditional intranets do not appreciate the truly dynamic nature of modern work, and the sheer volume, velocity, and variety of knowledge and expertise this new type of work creates. Mobilized, socially networked, and “always on” workers are collaborating and sharing knowledge across a diverse and ever-evolving mix of productivity, messaging, and collaboration tools. Corporate intranets that do not synthesize and analyze these diverse knowledge streams in real-time and enable secure, efficient, and intuitive access to this knowledge will simply not succeed. Read more and comment »

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The Intranet of Everywhere: Rethinking the Conventional Corporate Intranet

Posted by Tucker Hall on May 7, 2014

Intranet of EverywhereThrough your own professional experiences, you know that just because workers have access to a corporate intranet does not necessarily mean they will use it. On the contrary, knowledge workers often have many of their own ways to organize and store information, as well as connect and collaborate with others: on their computer, in the cloud, on a mobile device, in social communities and other media, etc. This is due largely to developments such as “the consumerization of IT” and the Bring Your Own Device movement, which have accelerated the number of these tools and solutions that knowledge workers use in both their professional and personal lives.

Often, intranets–regardless of the platform they’re built on–do not align with how workers today consume and share knowledge because they can’t unify collective knowledge from many disparate ecosystems. This often results in frustration, low adoption, or even complete abandonment of the intranet as a knowledge repository altogether. A 2013 Worldwide Intranet Challenge survey even suggests that 90% of staff don’t regularly contribute to their corporate intranet, and 50% never do. Read more and comment »

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Coveo Innovations Part 2: Where Should Your Enterprise Search Solution Reside? The Choice Should Be Yours

Posted by Tucker Hall on April 8, 2014

Continuing our series on Coveo technology innovations, let’s next explore options for delivering secure, unified information access when that information resides both on-premise and in the cloud.

Most organizations these days utilize some mix of cloud and on-premise technologies. Even companies that handle highly sensitive and private information or work in highly regulated industries have begun to embrace the cloud in various ways. More often than not, a “hybrid” IT infrastructure is now the norm. Read more and comment »

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In 2014, Knowledge Management is an oxymoron!

Posted by Louis Têtu on February 18, 2014

Knowledge can’t be managed. Knowledge is everywhere, buried in the confines of the organization, within stovepipes of systems and silos, but also woven in the minds of people. In fact, it is people not systems who possess knowledge and decide on its relevance according to the context of what they are working on.

But knowledge is also paradoxically one of the most important assets of any organization, and an asset that will yield returns only when re-used, when the sum of each employee and customer can tap into what people know and the information that the company knows, every time. Read more and comment »

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