Blog Coveo Insights

Coveo Innovations Part 2: Where Should Your Enterprise Search Solution Reside? The Choice Should Be Yours

Posted by Tucker Hall on April 8, 2014

Continuing our series on Coveo technology innovations, let’s next explore options for delivering secure, unified information access when that information resides both on-premise and in the cloud.

Most organizations these days utilize some mix of cloud and on-premise technologies. Even companies that handle highly sensitive and private information or work in highly regulated industries have begun to embrace the cloud in various ways. More often than not, a “hybrid” IT infrastructure is now the norm. Read more and comment »

Be the first to comment!


Coveo Innovations: Mobile Focus

Posted by Richard Tessier on February 26, 2014

This post begins a series of short blogs on Coveo technology innovations in 2013 and a few sneak peaks at what’s planned for 2014, with a focus on the four hallmarks of Coveo’s Search & Relevance Technology: Connectivity, Unified Indexing, the Relevance Engine and User Engagement. Our first post focuses on user engagement, via mobile devices.

Because people want and need to access information and knowledge wherever, whenever, Coveo in 2013 developed a new JavaScript search interface with the Responsive Web Design (RWD) approach. This allows our customers and partners to easily implement interfaces that adapt based on the user device (desktop, smartphone, tablet, etc.) and that reorganize UI elements to make the most of available screen real estate. Read more and comment »

Be the first to comment!


I’ll Take My Customer 360 Info “To Go” Please

Posted by Laurent Simoneau on August 8, 2011

According to Gartner Research, the field service market encompasses 20 million mobile field service workers worldwide. Field service workers are a company’s “feet on the street,” represent the company’s brand, and are an extension of the customer service organization. They’re ultimately expected to provide great service and have an accurate, holistic view of the customer to help capture additional service revenue.

Sales reps constantly on the road also need similar access to customer information to truly know all aspects of a customer relationship, even in the minutes leading up to a critical meeting to close a customer deal, to help increase cross-selling, optimize the customer experience, and maximize revenues. Read more and comment »

Be the first to comment!