Blog Coveo Insights

The “Intentional Approach” to Technology Adoption – Pt. 2

Posted by Trent Parkhill on March 16, 2011

In my last blog post, I suggested that by analyzing our past projects, we can improve adoption of our future information systems (IS) projects.  Three of my adoption observations are that:

  1. adoption is hindered when . . . use of the new technology is contrary to the kind of staff we need in our company, contrary to the primary goals we give them, and contrary to human nature;
  2. adoption is hindered when . . . we do not understand how to drive adoption;
  3. adoption is hindered when . . . the technology does not address an important need or the initial implementation was not sufficiently tailored to the business to be compelling.
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Enterprise Search 2.0: A New Way to Solve Age Old Problems

Posted by Trent Parkhill on February 8, 2011

Welcome to my first Coveo blog post. My name is Trent Parkhill, and while I have been configuring Coveo’s enterprise search platform for the past four years, I only recently joined the company.  In my role as Director of Consulting on our professional services team, I will be focused on helping engineering, consulting and professional services firms understand and achieve great value from Enterprise Search 2.0.

I come to Coveo after 30 years in the consulting world, having worked as an engineer in the design of a wide variety of major projects.  During this time, I also managed many information technology projects, worked as a manager in one of the company’s business units, and spent five years managing IT. This broad background has given me a unique perspective on how technology needs to operate in order to add measureable business value. Read more and comment »

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