I just read an excellent article by Michael Healey at InformationWeek titled, “Go Rogue with Enterprise Search”. In this article, Michael makes the point that a relatively small percentage of companies have implemented enterprise search, and that most of the companies who have implemented it have typically indexed only one or some of their sources. He refers to enterprise search as the “the most powerful but underused technology available to IT” and suggests that the limited use of full enterprise search is not the fault of the software, but rather a problem with how companies view and deploy search. Anyone considering search should read his article.
In the article, Michael reports on companies who experienced low search adoption rates. There are many possibly causes for these low rates, including controllable factors (such as those I am discussing in my blog post series, “An Intentional Approach to Adoption”); and factors that have to do with the type of enterprise search solution implemented.
Many of the existing enterprise search implementations might be referred to as “Enterprise Search 1.0” solutions. That is, these are solutions which are generally embedded in specific systems or content sources, rarely access both structured and unstructured data, and in some cases, due to the proliferation of search within different systems, can only “federate” search results. Consequently, these legacy enterprise search implementations might require people to know where information is stored, might require the user to search in more than one location, and may struggle with producing quick relevant results. Given the prevalence of enterprise search 1.0 implementations, it is likely that this older approach to search might have been a good part of the lower adoption rates mentioned in Michael’s article. Read more and comment »
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