Blog Coveo Insights

Three Ways Search Drives Better Support Outcomes

Posted by Mabel Ng on April 30, 2015

TSW Silicon ValleyNext week, 1,000 technology industry service & support leaders will gather at the TSW Best Practices conference in Silicon Valley to share ideas and explore the key role that service leaders must play in driving successful outcomes for customers.

Embracing that role, many service leaders are looking to up their game in knowledge management. TSIA reports that 69% of members plan to invest in improving customer- and agent-facing KM solutions this year. Read more and comment »

1 comment.


How “Upskilling” Employees and Customers via Search Drives the Bottom Line

Posted by Diane Berry on April 27, 2015

2015-KM-Conference-Teaser-BannerAttendees at this year’s APQC Knowledge Management Conference in Houston are looking to understand how becoming a knowledge-driven organization can transform their business and drive the bottom line. I’m looking forward to providing attendees with some of those answers via a breakout session that’s going to showcase two enterprises that are doing exactly that.

I’ll be hosting a panel discussion with two Coveo customers, Deltek, Inc. and Tokyo Electron America, Inc. (TEA), to share how they’ve been able to upskill people with search, and how that has impacted their respective businesses. In this blog I’ll highlight the TEA success story and following the session I’ll focus on Deltek and how they’ve helped their customers to upskill and solve their own, complex cases. Read more and comment »

Be the first to comment!




How Scalable Search Technology Supported a Leading Manufacturer’s 42% Growth

Posted by Mabel Ng on March 26, 2015

SunGard Public Sector Uses CoveoPöttinger is a family-owned manufacturer of high quality agricultural machinery for use in tillage, drilling and harvesting.

Since the company began using Coveo in 2007, its workforce has grown by 42%. The company now has over 1500 employees working out of several manufacturing sites in Europe, and sales locations in 13 countries. Pöttinger’s IT team has been able to keep both the company’s growing workforce happy and information access-related costs in check, thanks to the scalable Coveo search solution that connects Pöttinger’s workers with all the information they need, across the company’s information ecosystem. Read more and comment »

Be the first to comment!