Blog Coveo Insights

New Blog for Developers: It’s Time to Get Technical

Posted by Nicolas Bordeleau on November 5, 2014

Coveo technical blogGood news for our technical and developer communities: Coveo recently launched Source @ Coveo, a blog dedicated to sharing technical information and insights, troubleshooting, and best practices to help you build exceptional search experiences. The blog includes a range of topics written by our expert Coveo team, including recent posts such as:

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Big News from Sitecore Symposium: Introducing Coveo for Sitecore – Free Edition

Posted by Marie-Michèle Caron on September 10, 2014

Sitecore Symposium NAWe’re wrapping up our time here at Sitecore Symposium Las Vegas, where we just shared some exciting news: we announced the launch of a free edition of Coveo for Sitecore, our advanced search solution for Sitecore websites! Take a look at the official announcement for full details. With Coveo for Sitecore, companies can easily configure and manage dynamic search experiences to maximize the full potential of their Sitecore-powered websites.

Coveo for Sitecore – Free Edition allows developers, partners, and customers to deploy search experiences that not only deliver best-in-class website relevance and usability, but also provide the advanced features needed to unlock the full potential of the Sitecore platform. In our free version, marketers can use the power of search to drive visitor engagement by building and managing compelling search experiences across all browsers and mobile devices, and using Sitecore tools that they’re already familiar with to do it. Read more and comment »

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With Thanks to Our Partner Community

Posted by Marie-Michèle Caron on August 22, 2014

Thanks to our partnersWe have received incredible support from our partner community since Gartner positioned Coveo as the most visionary leader in its Magic Quadrant for Enterprise Search last month.

Over on its company blog, our strategic technology partner Lexalytics discussed the new Quadrant, highlighting the implications of Gartner’s increased focus on contextualization in the enterprise search space. Coveo is a proud partner of Lexalytics; its powerful text analytics capabilities paired with Coveo’s search and relevance technology empowers organizations to streamline knowledge access by enriching, interrelating, and contextualizing diverse enterprise data sources. Read the full post from Lexalytics’ marketing manager, Mekkin Bjarnadottir. Read more and comment »

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Power Your Customer Service with Unified Search-Driven Knowledge

Posted by Tucker Hall on August 7, 2014

Omni-Channel Customer ServiceCustomers are more mobile and socially networked than ever before, and they are empowered to engage with companies across a growing number of channels — from self-service portals and contact centers, to social media and field service engagements. Today’s savvy customer expects (and deserves) a seamless and consistent service experience across all of these channels. Omni-channel customer service has now become essential for companies hoping to maximize customer engagement, satisfaction, and retention.

Successful omni-channel customer service can prove difficult regardless of the specific technologies and systems an organization has in place. That’s because success demands that customers and support personnel alike have swift, intuitive access to the case-resolving knowledge and expertise they need, when and how they need it. Makers of CRM systems and other customer service solutions often can’t deliver this knowledge access because they fail to appreciate three of the following truths, which we outline in greater detail in our solution brief, Search-Driven Knowledge & Salesforce to Power Customer Service: Read more and comment »

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