Tag Archives: CRM
Exclusive Roundtable & Reception with Senior Execs and CRM Magazine Editor Unveils New Technology to Improve Customer Service Operations
As a customer service and support executive, do you struggle to provide a world-class customer experience? Chances are the answer is yes. It’s no wonder with expanding customer interaction channels, rising customer expectations, and an explosion in both the amount and complexity of data B2B customer service organizations face. Customer information has become unmanageable and [...]
New Survey Reveals Harsh Realities for Contact Centers
This week we announced new research that reveals some harsh realities for today’s contact center. The survey results indicate the biggest problems are caused by inefficient access to the information needed to solve customer issues, as data continues to proliferate beyond the traditional knowledge. Our survey was conducted in partnership with Omega Management Group – [...]
