Tag Archives: dashboards
Top Predictions That Will Change the Face of Customer Service in 2011
Welcome to my first Coveo blog post. My name is Ed Shepherdson, and I am the latest executive to join the Coveo management team. I am tremendously excited about my new role as Managing Director, Customer Information Solutions. I joined Coveo because in my 30+ years in the tech industry, most recently as VP of [...]
Enterprise Search Grows Up
Do you remember the advent of enterprise search solutions over a decade ago? When first introduced, they held a great deal of promise. Yet, as with many new technologies, there were challenges to their implementation and use. Although a good percentage of companies adopted early enterprise search solutions, they were not well accepted by knowledge [...]
Enterprise Search 2.0: The New View of Information
Why are companies so focused on search? Two words: data overload. Incredibly, we are closing out a year in which the world will have created 1200 exabytes of data – with only five percent of it structured. For companies, that means it is harder to store, harder to make sense of and harder to leverage [...]
