Tag Archives: Enterprise Search 2.0
360 Degree Views. We’ve Heard that Before, But is Anyone Actually Delivering It?
I am sure you have heard it all before: Customer 360° views, Account 360° views and Project 360° views. But has anyone actually delivered on this promise? I am not going to try and sell you that there’s a product out there that can do all this, but what I do want to bring to [...]
Joint Research with the TSIA – Enterprise Search 2.0 Powered Analytics: Transform Data into Actionable Knowledge
If you needed further evidence that customer support operations are overwhelmed by data, look no further than the joint research paper released today by the Technology Services Industry Association (TSIA) and Coveo entitled, “Enterprise Search 2.0-Powered Analytics: Transforming Data into Actionable Knowledge.” New data revealed within the report includes this eye-opening statistic: TSIA members receive, [...]
BI vs. Analytics: Understanding the Role of Each in Making Informed Decisions (Part 1)
Information impacting business operations is diverse, complex and growing at staggering rates. Due to unrelenting competition, changing markets, and accelerating rates of adoption for new technology, there is a tremendous strain on IT and business infrastructures. Accessibility to actionable knowledge continually sparks the debate between business intelligence and analytics, questioning the roles each of them [...]
The “Intentional Approach” to Technology Adoption Part 6: Using Technology Adoption Theory
Maximizing adoption requires understanding the motivations of different groups of users and tailoring your deployment messages and materials to address their perspectives. These groups are summarized in Table 1. Technology adoption guru Geoffrey Moore suggests that the best way to drive broad adoption is to begin with the group at the top of this table, [...]
Enterprise Search – Thoughts on Organizational Impediments to a Full Implementation
I just read an excellent article by Michael Healey at InformationWeek titled, “Go Rogue with Enterprise Search”. In this article, Michael makes the point that a relatively small percentage of companies have implemented enterprise search, and that most of the companies who have implemented it have typically indexed only one or some of their sources. [...]
Leading the Enterprise Search 2.0 Era in Your Organization
In my previous post, I responded to a frequent question about why and how we apply Enterprise Search 2.0. I justified the expression as being appropriate to an era of technology in which enterprise search extends capabilities for integrating and federating content across innumerable silos of content, including social and communication applications. In this post, [...]
11 Trends in Enterprise Search for 2011
I had the pleasure of participating in a webinar last week during which my fellow participants and I discussed what we think are the top 11 trends for Enterprise Search 2.0 in 2011. Our panelists included Coveo customers and Advisory Board members, Cheryl Duggan, Manager, Knowledge Network, BOSE; Denise Chochrek, Senior Knowledge Analyst, Frito Lay; [...]
From the Frontlines: Reported Benefits of Enterprise Search 2.0
The beginning of the year is always a time of reflection on the past, and planning and anticipation for the future, at least for me. One of my greatest pleasures at Coveo in 2010 was working with our customers to understand and document the value they are achieving with their implementations of Enterprise Search 2.0. [...]
Enterprise Search Grows Up
Do you remember the advent of enterprise search solutions over a decade ago? When first introduced, they held a great deal of promise. Yet, as with many new technologies, there were challenges to their implementation and use. Although a good percentage of companies adopted early enterprise search solutions, they were not well accepted by knowledge [...]
