Tag Archives: Knowledge insight
Exclusive Roundtable & Reception with Senior Execs and CRM Magazine Editor Unveils New Technology to Improve Customer Service Operations
As a customer service and support executive, do you struggle to provide a world-class customer experience? Chances are the answer is yes. It’s no wonder with expanding customer interaction channels, rising customer expectations, and an explosion in both the amount and complexity of data B2B customer service organizations face. Customer information has become unmanageable and [...]
Customers and Customer Service Teams Are Not Asking for Knowledge Management; They’re Asking for Knowledge Insight
…and companies focused on delivering Knowledge Insight get much greater return. I recently spoke with 1to1 Magazine editor Ginger Conlon about the importance of actionable insight within customer service departments and provided a few examples of how this helps deliver considerable ROI. Injecting actionable insight into the process of resolving customer issues is a goal [...]
