Tag Archives: knowledge
What Trends Will Impact the Future of Customer Service?
I was recently asked this question during an interview with Jason Redlus, managing member and founder of the Argyle Executive Forum. We had a nice discussion about customer service organizations and the way they manage their information, knowledge, and people. Our conversation around the future of customer service touched on so many different, salient points [...]
Understanding the Building Blocks of Insight
Our latest eBook, “2012 Guide to an Insightfull Customer-Centric Organization,” helps organizations understand how to leverage the Insight inside their enterprise and social data and move towards a more customer-centric model of business. Over the next few weeks, I’ll share additional thoughts on each of the 10 steps that we advise companies follow to create [...]
Enterprise Search 2.0: A New Way to Solve Age Old Problems
Welcome to my first Coveo blog post. My name is Trent Parkhill, and while I have been configuring Coveo’s enterprise search platform for the past four years, I only recently joined the company. In my role as Director of Consulting on our professional services team, I will be focused on helping engineering, consulting and professional [...]