Tag Archives: ROI
Enterprise Search – Thoughts on Organizational Impediments to a Full Implementation
I just read an excellent article by Michael Healey at InformationWeek titled, “Go Rogue with Enterprise Search”. In this article, Michael makes the point that a relatively small percentage of companies have implemented enterprise search, and that most of the companies who have implemented it have typically indexed only one or some of their sources. [...]
The ROI of Time in Customer Support Organizations
Have you ever sat down at your computer in the evening to do a little bit of research on the internet for some topic that is of interest to you, and then the next thing you know it is 1am in the morning? You’re astonished that you spent that much time searching, and you may [...]
From the Frontlines: Reported Benefits of Enterprise Search 2.0
The beginning of the year is always a time of reflection on the past, and planning and anticipation for the future, at least for me. One of my greatest pleasures at Coveo in 2010 was working with our customers to understand and document the value they are achieving with their implementations of Enterprise Search 2.0. [...]