Tag Archives: Voice of the Customer
Leading the Enterprise Search 2.0 Era in Your Organization
In my previous post, I responded to a frequent question about why and how we apply Enterprise Search 2.0. I justified the expression as being appropriate to an era of technology in which enterprise search extends capabilities for integrating and federating content across innumerable silos of content, including social and communication applications. In this post, [...]
11 Trends in Enterprise Search for 2011
I had the pleasure of participating in a webinar last week during which my fellow participants and I discussed what we think are the top 11 trends for Enterprise Search 2.0 in 2011. Our panelists included Coveo customers and Advisory Board members, Cheryl Duggan, Manager, Knowledge Network, BOSE; Denise Chochrek, Senior Knowledge Analyst, Frito Lay; [...]
Top Predictions That Will Change the Face of Customer Service in 2011
Welcome to my first Coveo blog post. My name is Ed Shepherdson, and I am the latest executive to join the Coveo management team. I am tremendously excited about my new role as Managing Director, Customer Information Solutions. I joined Coveo because in my 30+ years in the tech industry, most recently as VP of [...]