Recently Coveo announced record-breaking, year-over-year growth for its fourth quarter and year ended December 31, 2015. Our Coveo for Salesforce line of business was a strong contributor to this amazing growth and momentum more than 300% growth in revenue bookings in Q4 and more than 200% for the entire year. From a record number of new customers to new and enhanced products, new partners, certifications and industry recognition, Coveo for Salesforce fired on all cylinders. And we are already rocking 2016!

Customer Success

Coveo gives everyone the best information, every time and everywhere they need, right in Salesforce. Most often we work with Salesforce Service Cloud, Community Cloud, and with App Cloud. Just a few of our 2015 new customers show why:

Denver 311, a link for non-emergency services and communications between citizens and the City and County of Denver, uses Coveo and Salesforce to make “City Living a Whole Lot Easier.” With Coveo and Salesforce, Denver 311 gives everyone a direct connection to Denver City Services via Denver’s online service center for personal, timely, efficient, and accurate information from all city services and agencies. Coveo unifies information from all of Denver’s service agencies and answers every citizen’s question with the best answer, every time.

Brocade, whose networking solutions help the world’s leading organizations transition smoothly to a world where applications and information reside anywhere, chose Coveo to better engage customers and upskill agents with the most relevant information that resides anywhere. Coveo unifies cloud and on-premise information from Salesforce Knowledge, Jira, Lithium and SharePoint, and shows only what’s relevant to each customer and agent.

AECOM designs, builds, finances and operates infrastructure assets for governments, businesses and organizations in more than 150 countries. AECOM uses Coveo to unify content from everywhere (Chatter, Bentley Project Management, Sharepoint, Vignette CMS), right inside a “mobile-first” social intranet app built in the Salesforce App Cloud – for all of its 100,000 global employees. AECOM employees are delivering a better world by working in whole new ways – and Coveo gives them the best information every time, no matter where the information exists. Our partners Salesforce and NTT Data were also instrumental in helping AECOM help its employees learn as they work and know who does what @AECOM everywhere in the world.

Product Innovation

On the product side, Coveo Machine-Learning blew us away and we launched it first and free in Coveo for Salesforce Community Cloud. Now, your community automatically learns from the actions of everyone – to make it ever more relevant for everyone automatically!

We work closely with the Salesforce product team and so were among the first to create Lightning Connect components. We showed them to the world in the Salesforce Community Campground at #DF15 and will be sharing more information about customers using them very soon! (Here’s a link to short videos from #DF15 where our customers Salesforce and VMWare talked about their results with Coveo.)

More innovations in 2015 included

  • Our AppExchange V2 package – optimized for Knowledge Centered Services (KCS and we were certified by the Consortium for KCS alignment in 2015) and
  • Drag-n-Drop Interface Editor with WYSIWYG ease of use for administrators to easily configure interfaces for different groups of users. No need to write code!

Partner Expansion

Salesforce is an ecosystem, and we are honored to be a key part of bringing it all together. In 2015 we signed new partnerships with Acumen, Appirio, Bluewolf, Cloud Sherpas (now Accenture), Etherios (now West Monroe Partners), NTT Data Cloud Services and Vertiba.   We’re happy to report that a large portion of our new business in 2015 came from recommendations made by these partners and by the Salesforce sales team.

We were also invited to partner more closely with Salesforce, and joined the NextLevel ISV Club, as well as attaining Gold level partner status.

What’s Next?

We’re planning many more exciting innovations, the launch of our Lightening Components on the App Exchange, and our first customer group meeting in June (due to popular demand!).

I am also part of our growth story. I was tapped to lead this line of business at the end of 2015 in fact to create the role: Vice President of the Salesforce line of business. I am excited to work with our leading-edge customers and our passionate and talented team towards an even greater 2016. There is no end to where the right information, every time and everywhere, can take us!

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About Sawan Deshpande

Sawan Deshpande is Vice President, Salesforce Line of Business at Coveo. He joined Coveo in 2013 and previously served as Director, Global Sales Engineering. An experienced leader in sales engineering and product management for software applications, Sawan held various roles at Oracle and was Sales Architect, Emerging Products at Salesforce before joining Coveo. Sawan has a consistent track record in building and selling best-in-class software products. He was part of oDesk’s executive team that successfully raised $8M Series B funding from Benchmark Capital and was part of the founding technical sales team at LiveOps. Sawan has a master’s degree in Technology Management from the Massachusetts Institute of Technology (MIT) and currently resides in the San Francisco Bay Area.

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