Customer Service and Support
4 Ways Microsoft Dynamics 365 Supports Relevance Transformation
In early 2018 Coveo proudly launched Coveo for Microsoft Dynamics 365. As the Alliance manager…
My Top 5 Dreamforce ‘18 Experiences
My friends would tell you I spent last week at “Skynet”, or “Dream-con” or some other weird concoction of made…
Personalization at Scale With Machine Learning: The Xero Story
“I think machine learning’s the big game changer for support and the experiences that people have” – Nigel Piper When…
Online Experience
On the Road with Conrad McDougall
Conrad McDougall has spent the last few weeks traveling across the United States to spend…
Omni-personal Commerce: Customer Experience Driven Omnichannel
In the middle of the 19th century, the concept of the department store emerged. At the time, it was quite…
Top 4 Takeaways from Deloitte’s State of AI In the Enterprise
In 2017, consulting firm Deloitte created its first ever “State of AI in the Enterprise” report. Fast forward to 2018…
Knowledge Management
Three Ways Digital Transformation Can Improve Your Employee Experience Cycle
When most people hear the words “digital experience”, they think of the mission critical, growth…
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
Intelligent Workplace
How AI Fuels Workplace Collaboration
How much time does your team waste looking for information? There’s been a lot of…
Creating a Successful Digital Workplace
There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of…
How to Increase Revenue Without Increasing Costs: Be More Relevant
It’s time to make business personal It’s no surprise that your customers, partners and employees all expect more personalized, relevant…
#CoveoLife
Women in Tech: An Interview with Marie Beaulieu
Did you know that women only occupy 25% of jobs in the science and technology…
Coveo Montreal Expansion Continues
When I first joined Coveo, the Montreal team consisted of ten individuals. In the last two years, we exceeded our…
Hello London, We Can’t Wait to Meet You
“When a man is tired of London, he is tired of life.” – Samuel Johnson Founded in 2005, Coveo has…