Customer Service and Support
My Top 5 Dreamforce ‘18 Experiences
My friends would tell you I spent last week at “Skynet”, or “Dream-con” or some…
Personalization at Scale With Machine Learning: The Xero Story
“I think machine learning’s the big game changer for support and the experiences that people have” – Nigel Piper When…
4 Steps to Prepare Employees For a Customer Experience Transformation
Times are changing. The customer experience isn’t just something for consumer brands to think about anymore, CX is mission-critical to…
Online Experience
Zap To It: Zapier Now Connects with Coveo
One of our core missions at Coveo is to make it as easy as possible…
The Benefits of Relevant Rich Experiences
“By 2020, 51% of consumers and 75% of business buyers expect companies to anticipate their needs and make relevant suggestions.”…
5 Tips For Building A Scalable Technology Stack
In the current digital age, the quantity of data organizations have to manage has grown exponentially and employees are finding…
Knowledge Management
Three Ways Digital Transformation Can Improve Your Employee Experience Cycle
When most people hear the words “digital experience”, they think of the mission critical, growth…
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
Intelligent Workplace
How AI Fuels Workplace Collaboration
How much time does your team waste looking for information? There’s been a lot of…
Creating a Successful Digital Workplace
There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of…
How to Increase Revenue Without Increasing Costs: Be More Relevant
It’s time to make business personal It’s no surprise that your customers, partners and employees all expect more personalized, relevant…
#CoveoLife
Google Street View, Morphsuits, and Coveo
Easter eggs are abound within Google Street View, from references to Doctor Who, to being…
Living the #CoveoLife Locally
Psychologist Paul Bloom defines the “good life” as one with sustained relationships, challenging work, and connections to community. At Coveo,…
Hackathons are for Everyone!
Just a few weeks after my first hackathon at Coveo, I was sent a blog post called “7 reasons you…