2020 will be a big year for customer service and support transformation. Things that have been around for a while tend to get stuck with labels and imagery that are hard to change. When I say Xerox, you think copier…

Earlier today, it was announced that Coveo was selected as a Finalist in the 14th annual Stevie® Awards for Sales & Customer Service. I sat down with Juanita Olguin (Senior Product Marketing Manager for Service) to find out more about…

All website visitors come to a website with an intent. They are looking for specific information, and they want to find it as quickly and easily as possible. Organizations and businesses that succeed online have recognized this, and the top…