I have some good news for teams using Salesforce in service and support. But first, a flashback. Disclaimer: I’ve never worked as a service rep or support agent. During my time as an in-house technical writer, though, I did sit…

Search relevance might seem like a tricky topic; what’s relevant to you when it comes to the term ‘cartoon’ may be leagues different to what’s relevant to me. For example, Futurama has been one of my comfort shows for a…

Search relevance refers to a search engine’s ability to provide the most significant results to address the searcher’s needs and satisfy their intent.   Creeping in steadily over the years, search relevance now represents a ubiquitous element in our daily interactions…