Knowledge Management
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
How Knowledge Management Has Reinvented Customer Service
How often do your agents answer the same support question over and over? Or search for the answer to a…
Customer Service and Support
How To Avoid Leaving Your Customers Feeling Dumbfounded
“70% of buying experiences are based on how the customer feels they are being treated.”…
Welcome to the Newest Release of Coveo for Salesforce
One of our most celebrated core values at Coveo is passion. This passion drives everything we do from hiring the…
Customer Satisfaction is Important
Research has shown that by 2020, customer experience will be more important than price as a brand differentiator for B2B…
Online Experience
Turning Results into Relevance
At the most basic level, people search for things to find results. But results without…
Chatbots, Helpful Friend or Hassle?
Who isn’t investing in a chatbot right now? From Mastercard to Lyft, it seems like 2018 will be the year…
To B2B or not to B2B: 3 Things Shakespeare Can Teach You About Marketing
Somewhere along the line, B2B (business-to-business) marketing focused so much on marketing towards “businesses” that they forgot about the people…
Intelligent Workplace
What’s Stopping Your Organization from Innovating?
There is no denying that big ideas move businesses — as well as the industry…
Relevance is the Ticket to Your Next Promotion
Remaining relevant is one of the most important ways a business can scale and be differentiated from its competitors. It…
We Just Raised $100M. Here’s What We’ll be Doing with It.
As a SaaS company, at Coveo we often talk about the importance of people, processes and technology working together to…
#CoveoLife
Hackathons are for Everyone!
Just a few weeks after my first hackathon at Coveo, I was sent a blog…
15 Months Recruiting for the Best Software Company
I Got 99 Problems But Recruiting Ain’t One I’m not quite sure how the last 15 months went by so…
Nine Experiences That Need Personalization ASAP
Personalization is everywhere – or is it? Here at Coveo, we’re constantly thinking about personalization. When you spend every day…