Times are changing. The customer experience isn’t just something for consumer brands to think about anymore, CX is mission-critical to B2B brands as well. In an article, Improving the Customer Experience Starts with Corporate Culture, Jennifer MacIntosh, Coveo’s VP of…

In the current digital age, the quantity of data organizations have to manage has grown exponentially and employees are finding more creative ways of using it to deliver optimal customer experiences, such as personalization through micro-segmentation. With such a rapid…

There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of work, some believe it’s a set of collaboration tools, like Slack or Google Drive, and others use the term synonymously…