Customer Experience
How to Adopt a Design Culture for Product-Led Growth Strategy
“If you’ve been thinking that product-led sounds similar to design-led, you’re right—the empathy and innovation…
5 Challenges to Creating True Search Relevance (and How to Overcome Them)
Digital shopping isn’t what it used to be. As people increasingly turn to ecommerce channels, especially as a result of…
Introducing More Powerful and Personalized Agent Full Search
I live in San Diego and Google knows it. Whenever I open up Chrome to scout almost anything—a burrito spot,…
Digital Commerce
Coveo and Qubit: Better Together
We’ve been saying for some time that it isn’t about the persona – it’s the…
Understanding Clustering and Classification in Ecommerce
As AI becomes more widespread in ecommerce, two topics many are interested in understanding are clustering and classification. In a…
How Amazon Stole Ecommerce Search (And Your Product Data, Too)
It’s arguable that organic traffic is the most valuable marketing channel there is. But there’s a cold war going on…
Artificial Intelligence
Look for ‘Off-the-shelf’ AI for Greater DX
If you’re a business owner today, you’ve likely been told that you “need some AI”…
Product Updates
How to Optimize Content for Smart Snippets
A clear structure on the page makes it easy for search-oriented machine learning models to…
Product-Led Growth Highlights Importance of In-App Contextual Help
The SaaS-fueled app-ification of consumer and enterprise software is driving more companies to hone in on the user experience; by…
Delivering Relevant Results at Scale with Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure,…
AI Labs
From Research to Production: How Our AI Helps Businesses
After working at Coveo for the last six months, I must say that it is…
Semantic Similarity Matching Using Contextualized Representations (In a Nutshell)
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range…
The Coveo Data Challenge: Aftermath of SIGIR Ecom 2021
The 2021 edition of SIGIR eCom is just past us. As typical for one of the leading venues for Information…
Coveolife
Coveo Reads – Summer 2021
If you are reading this blog post, chances are you like reading in general. Plot…
How to Own Your Candidate Experience – From an Employee and Manager
Last year at this time, I was faced with a professional decision. Option 1: Stay in the company I loved,…
How You Can Drive Customer Success at Coveo
At Coveo, Customer Success (CS) is more than a department, it’s a commitment to our customers, and a north star…