Customer Service and Support
4 Ways Microsoft Dynamics 365 Supports Relevance Transformation
In early 2018 Coveo proudly launched Coveo for Microsoft Dynamics 365. As the Alliance manager…
My Top 5 Dreamforce ‘18 Experiences
My friends would tell you I spent last week at “Skynet”, or “Dream-con” or some other weird concoction of made…
Personalization at Scale With Machine Learning: The Xero Story
“I think machine learning’s the big game changer for support and the experiences that people have” – Nigel Piper When…
Online Experience
Nine Disruptive Tech Breakthroughs In 2018
This article originally appeared on Forbes.com on October 30th, 2018. In the last year, technology has…
How to Deliver Personalized Customer Experiences
Targeted, precise messaging for every single website visitor – is it really possible? Despite the promise that personalization brings, marketers…
Why a ‘Business as Usual’ Mindset Is Killing Innovation
Remember that famous Nineteen Eighty-Four-inspired Apple Super Bowl ad, the one with the rows of pale drones watching Big Brother…
Knowledge Management
Three Ways Digital Transformation Can Improve Your Employee Experience Cycle
When most people hear the words “digital experience”, they think of the mission critical, growth…
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
Intelligent Workplace
How AI Fuels Workplace Collaboration
How much time does your team waste looking for information? There’s been a lot of…
Creating a Successful Digital Workplace
There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of…
How to Increase Revenue Without Increasing Costs: Be More Relevant
It’s time to make business personal It’s no surprise that your customers, partners and employees all expect more personalized, relevant…
#CoveoLife
Becoming a Woman Leader in Tech: An interview with Coveo’s VP of Customer Experience
I had the absolute pleasure of sitting down with Coveo’s own VP of Customer Experience…
Google Street View, Morphsuits, and Coveo
Easter eggs are abound within Google Street View, from references to Doctor Who, to being able to select the Loch…
Living the #CoveoLife Locally
Psychologist Paul Bloom defines the “good life” as one with sustained relationships, challenging work, and connections to community. At Coveo,…