Knowledge Management
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to…
How Knowledge Management Has Reinvented Customer Service
How often do your agents answer the same support question over and over? Or search for the answer to a…
How to Innovate with Search: The Habits of Successful Teams
Many CIOs and IT leaders are feeling the pressure to build the innovative projects and ideas using emerging technology like…
Customer Service and Support
Welcome to the Newest Release of Coveo for Salesforce
One of our most celebrated core values at Coveo is passion. This passion drives everything…
Customer Satisfaction is Important
Research has shown that by 2020, customer experience will be more important than price as a brand differentiator for B2B…
How to Measure Customer Success
The success of businesses today is largely dependent on their customers’ success. Dissimilar to customer support which is more reactive…
Online Experience
Five Ways to Build a Hyper-Engaged Online Community
According to Metcalfe’s Law, the value of a network increases with the number of connected…
5 Trends to Include in Your Next Website Redesign
It can often be hard to make the distinction between passing fad and useful feature, at least when it comes…
How AI Can Improve eCommerce Conversion Rates
Conversion rate optimization can be tough to tackle, especially if your e-commerce department is still optimizing everything manually. In a…
Intelligent Workplace
What’s Stopping Your Organization from Innovating?
There is no denying that big ideas move businesses — as well as the industry…
Relevance is the Ticket to Your Next Promotion
Remaining relevant is one of the most important ways a business can scale and be differentiated from its competitors. It…
We Just Raised $100M. Here’s What We’ll be Doing with It.
As a SaaS company, at Coveo we often talk about the importance of people, processes and technology working together to…
#CoveoLife
Hackathons are for Everyone!
Just a few weeks after my first hackathon at Coveo, I was sent a blog…
15 Months Recruiting for the Best Software Company
I Got 99 Problems But Recruiting Ain’t One I’m not quite sure how the last 15 months went by so…
Nine Experiences That Need Personalization ASAP
Personalization is everywhere – or is it? Here at Coveo, we’re constantly thinking about personalization. When you spend every day…