Customer Service and Support
The Value of Coveo Impact Pre-Conference Workshops
It’s my favorite time of year – Coveo Impact! This year’s conference is just around…
What is a Customer Journey Map and Why Does It Matter?
You’re driving down the busy highway in bumper-to-bumper traffic during rush hour. You look up and see a billboard…with a…
Relevance Rising: 7 Reasons You Can’t Miss Coveo Impact 2019
Coveo Impact 2019 is the Coveo community event of the year – and you have to be there! As is…
Online Experience
How to Create a Customer Journey Map in Three Steps
This is part two of a two-part series on customer journey maps. To learn what…
From Trucking to IT: Steve Collard’s Career at Coveo Begins
If Steve Collard were asked how he started his career at Coveo, he would probably answer “by truck.” With more…
3 Ways Your Search Box Can Improve the ROI of Your Website
Site search has come a long way. Traditionally a simple and sometimes overlooked component in website design and performance strategy,…
Knowledge Management
Three Ways Digital Transformation Can Improve Your Employee Experience Cycle
When most people hear the words “digital experience”, they think of the mission critical, growth…
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
Intelligent Workplace
How AI Fuels Workplace Collaboration
How much time does your team waste looking for information? There’s been a lot of…
Creating a Successful Digital Workplace
There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of…
How to Increase Revenue Without Increasing Costs: Be More Relevant
It’s time to make business personal It’s no surprise that your customers, partners and employees all expect more personalized, relevant…
#CoveoLife
Congratulations to the 2019 Sitecore MVPs!
Each year, Sitecore’s coveted Most Valuable Professional (MVP) Awards recognize individuals with a passion for…
Women in Tech: An Interview with Marie Beaulieu
Did you know that women only occupy 25% of jobs in the science and technology fields (STEM)? With this disparity…
Coveo Montreal Expansion Continues
When I first joined Coveo, the Montreal team consisted of ten individuals. In the last two years, we exceeded our…