Customer Service and Support
The AI Misconceptions Holding Your Customer Support Experience Back
How can AI transform the customer service experience? This critical question was the focus of…
What We Heard at our Voice of the Customer Lunch
We put our customers first. For many organizations, this is just a motto without any real meaning behind it. At…
Three Myths about Taxonomy That Are Slowing Down Your Digital Transformation
Throughout my career in the software industry, I’ve been very focused on enterprise search and have been consistently asked about…
Online Experience
The Role of AI in Ecommerce
How many times a day do you think you interact with AI? The answer: more…
Coveo AI-Powered Search and Recommendations Now Available for Salesforce B2B Commerce Customers
We’re excited to announce that our industry leading AI-powered search and recommendations solution is now available to personalize every interaction…
Coveo Named a Leader in The Forrester Wave™: Cognitive Search, Q2 2019
We are humbled and honored to be named a leader in yet another research firm report. After evaluating 12 vendors…
Knowledge Management
Our Highlights and Takeaways from Coveo Impact 2019
“Coveo Impact is one of the most enjoyable conferences I’ve attended – the last two…
Coveo Impact 2019 Day 1 Recap
Coveo Impact 2019 kicked off with an exciting first day of keynotes and customer sessions. …and we’re off! We officially…
Our Guide to San Francisco for Impact 2019
You’ll definitely leave your heart in San Francisco after Impact 2019! While you’re here, please take a chance to visit…
Intelligent Workplace
Dominic Lajoie’s Plan to Make Coveo Even Better
Being digital is not enough! Nowadays, you need to ensure that your employees focus on…
Take a Day Off (or Two) to Volunteer!
At Coveo, we work hard and play hard, and we love doing meaningful work.
In the War for Talent, Improving Employee Experience Is Your Best Weapon
Here are three ways to improve employee experience and retain the best talent. The war for talent is real and…
#CoveoLife
How Coveo Changed My Perspective on My Career Path
A few weeks ago, Melanie Wilson, a high school student, had the opportunity to go…
Montreal Calling: Shishir’s Journey to Coveo
When I sat down to chat with Shishir, it had been just two weeks since he relocated and started a…
5 Reasons You Can’t Miss Salesforce World Tour Toronto
The Salesforce World Tour is coming to Toronto on Thursday, April 11. If you’re local and are still on the…