Customer Experience
4 Personalized Service Examples: An Exploration Across Industries
If there’s one thing we embrace at Coveo, it’s that we can all learn a…
The New Moore’s Law: Never Go Back To Less Relevant Experiences
You’ve probably heard of Moore’s Law: the idea that the number of transistors on a microchip doubles every two years.…
3 Ways to Elevate Intelligent Search in ServiceNow
ServiceNow is all about making things work better with digital workflows. Across people, processes, and systems, this platform can quite…
Digital Commerce
Reframing the Small Data Problem With Philosophy, Linguistics, and AI
Philosophy provides some big questions, such as “what do words mean?” While finding an answer…
Why You Need to Include Shopper Intent In Your Search Index
As you look to improve your personalization initiatives, it’s important to keep in mind two variables that impact shoppers: Shopper…
AI in Telecom: The Path to ‘Critical Reinvention’
The coronavirus pandemic has forced a wide variety of industries to rethink how they do business and to fast-track plans…
Artificial Intelligence
Look for ‘Off-the-shelf’ AI for Greater DX
If you’re a business owner today, you’ve likely been told that you “need some AI”…
Product Updates
Product-Led Growth Highlights Importance of In-App Contextual Help
The SaaS-fueled app-ification of consumer and enterprise software is driving more companies to hone in…
Delivering Relevant Results at Scale with Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure,…
10 Must-Have Features for a Relevance Platform in 2021
“Here comes the sun, do, dun, do, do Here comes the sun, and I say It’s all right Little darling,…
AI Labs
From Research to Production: How Our AI Helps Businesses
After working at Coveo for the last six months, I must say that it is…
Semantic Similarity Matching Using Contextualized Representations (In a Nutshell)
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range…
The Coveo Data Challenge: Aftermath of SIGIR Ecom 2021
The 2021 edition of SIGIR eCom is just past us. As typical for one of the leading venues for Information…
Coveolife
Coveo Reads – Summer 2021
If you are reading this blog post, chances are you like reading in general. Plot…
How to Own Your Candidate Experience – From an Employee and Manager
Last year at this time, I was faced with a professional decision. Option 1: Stay in the company I loved,…
How You Can Drive Customer Success at Coveo
At Coveo, Customer Success (CS) is more than a department, it’s a commitment to our customers, and a north star…