Customer Service and Support
Customer Service Week: Time to Say Thanks!
Customer Service Week is a worldwide event that aims to recognize and reward people working…
5 Steps To Improve Customer Satisfaction
Customer Satisfaction Could Make or Break Your Business With increasing evidence that customers are the backbone to any company, and…
Coveo’s European Expansion: Q and A with Benoit Leclerc, SVP, International Sales
Our inaugural community event, Coveo Impact Europe, launches in just under two weeks – and we couldn’t be more excited.…
Online Experience
B2B Commerce: Our Takeaways from B2B Next 2019
What’s in store for the future of B2B Commerce? We found out – and much…
Coveo Named a Leader in the 2019 Gartner Magic Quadrant for Insight Engines
I am excited to announce that once again, Coveo was named a leader in another independent research firm report –…
15 Strategies to Improve Your Site Search and Increase Your Conversion Rate
When it comes to improving site search, marketers and website managers are often their own worst enemy. For a large…
Knowledge Management
The 4 Phases of Knowledge Management Maturity
Knowledge management has been a priority for TSIA members for the last decade, with the…
Three Myths about Taxonomy That Are Slowing Down Your Digital Transformation
Throughout my career in the software industry, I’ve been very focused on enterprise search and have been consistently asked about…
Our Highlights and Takeaways from Coveo Impact 2019
“Coveo Impact is one of the most enjoyable conferences I’ve attended – the last two years I’ve attended, I’ve come…
Intelligent Workplace
UWHealth’s Journey to AI-Powered Relevance
Noah Locke, manager of web technology at UWHealth, was a man on a mission. Every…
Where Relevance and Unified Digital Commerce Meet: Coveo and AppDirect
It’s impossible to say exactly how many SaaS apps are currently on the market, but it is a lot. CloudLock,…
Coveo for Sitecore: Summer ’19 Release
Your summer forecast? Hot and sunny with new features for Coveo for Sitecore! Summer is here and along with it…
#CoveoLife
Solution Developers at Coveo: Bringing our Product to Life
I’ve been working at Coveo for eight months now, and I still don’t know everybody’s…
Meet Marianne: Coveo Intern Extraordinaire
Marianne did not know what to expect when she first applied for an internship at Coveo. Now, more than a…
A Political Scientist Walks into a Tech Company: My Onboarding Experience
Every Coveo employee participates in three-day onboarding session when they are hired. Find out more about the experience and come…