In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be dissatisfying. The key to getting it “just right,” is to…

What will create or limit ecommerce success in the second half of 2020? We’ve looked at the circumstances of the first half of the year, the position retailers are in right now from a competitor, customer, and business point of…

If you’re looking for a way to elevate your customer experience, query suggestions might be the right tool for you. They help your customers refine their queries, and they help your company improve eCommerce site search functionality as well as…