Customer Service and Support
Big News: Coveo Helps you Deliver Smarter Service Management Experiences in ServiceNow
Today, we are excited to announce the release of our latest product, Coveo for ServiceNow…
How to Create a Relevant and Effortless Customer Experience Through Intelligent Mass Personalization
For global IT companies, time is of the essence: when IT professionals have a security issue, they need the right…
5 Reasons You Can’t Miss Salesforce World Tour Toronto
The Salesforce World Tour is coming to Toronto on Thursday, April 11. If you’re local and are still on the…
Online Experience
Motorola Solutions Makes Every Interaction Count
Challenging the status quo has always been Motorola Solutions’ tradition. When the time came to…
From GSA to AI: A Ramp-up Success Story
With Coveo, Mathematica Policy Research has taken website visitor experiences to the next level. The countdown is finally coming to…
How to Create a Customer Journey Map in Three Steps
This is part two of a two-part series on customer journey maps. To learn what exactly a customer map is…
Knowledge Management
Three Ways Digital Transformation Can Improve Your Employee Experience Cycle
When most people hear the words “digital experience”, they think of the mission critical, growth…
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
Intelligent Workplace
Take a Day Off (or Two) to Volunteer!
At Coveo, we work hard and play hard, and we love doing meaningful work.
In the War for Talent, Improving Employee Experience Is Your Best Weapon
Here are three ways to improve employee experience and retain the best talent. The war for talent is real and…
How AI Fuels Workplace Collaboration
How much time does your team waste looking for information? There’s been a lot of research done to explore how…
#CoveoLife
From Trucking to IT: Steve Collard’s Career at Coveo Begins
If Steve Collard were asked how he started his career at Coveo, he would probably…
Congratulations to the 2019 Sitecore MVPs!
Each year, Sitecore’s coveted Most Valuable Professional (MVP) Awards recognize individuals with a passion for sharing their knowledge and expertise…
Women in Tech: An Interview with Marie Beaulieu
Did you know that women only occupy 25% of jobs in the science and technology fields (STEM)? With this disparity…