Customer Service and Support
What We Learned at Salesforce World Tours in Toronto & Boston
A couple of weeks ago, members of the Coveo team attended the Salesforce Boston &…
How to Host a Successful Demo Jam at Your Next Salesforce World Tour
I did it! My first Salesforce Demo Jam! What is a Demo Jam? According to Salesforce, “Demo Jams are a…
Three Surprising Trends from Consortium for Service Innovation Member Summit
2019 is the year for Knowledge-Centered Service®. After a whirlwind few days meeting with other customer support & experience leaders…
Online Experience
What To Expect at the Relevance Challenge at Coveo Impact 2019
Last year at Impact, we hosted a Hackathon for our admins and devs to challenge…
The Must-Attend Coveo Impact Sessions for Sitecore Users
The Sitecore community needs to be at Coveo Impact 2019. Our team has a lot in store at Coveo Impact,…
Motorola Solutions Makes Every Interaction Count
Challenging the status quo has always been Motorola Solutions’ tradition. When the time came to implement their digital transformation strategy,…
Knowledge Management
Three Ways Digital Transformation Can Improve Your Employee Experience Cycle
When most people hear the words “digital experience”, they think of the mission critical, growth…
How a Healthy Knowledge Management Strategy Retains Talent
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does…
How to Deal with Angry Customers
Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing…
Intelligent Workplace
Dominic Lajoie’s Plan to Make Coveo Even Better
Being digital is not enough! Nowadays, you need to ensure that your employees focus on…
Take a Day Off (or Two) to Volunteer!
At Coveo, we work hard and play hard, and we love doing meaningful work.
In the War for Talent, Improving Employee Experience Is Your Best Weapon
Here are three ways to improve employee experience and retain the best talent. The war for talent is real and…
#CoveoLife
Montreal Calling: Shishir’s Journey to Coveo
When I sat down to chat with Shishir, it had been just two weeks since…
5 Reasons You Can’t Miss Salesforce World Tour Toronto
The Salesforce World Tour is coming to Toronto on Thursday, April 11. If you’re local and are still on the…
From Trucking to IT: Steve Collard’s Career at Coveo Begins
If Steve Collard were asked how he started his career at Coveo, he would probably answer “by truck.” With more…