About Adam Palmer
Adam Palmer has 19 years of consulting experience in the Customer Relationship Management, Knowledge Management, and search industry. He has advised on, implemented, and supported 250+ customers in his career. He is also a KCS certified practitioner, and a Director of Customer Success at Coveo.
These days, a lot of work goes into tracking everything that’s done within an organization. From individual performance to ticket volume, pretty much every single stage of the customer support…
Changing agent behavior is hard. In fact, changing human behavior is hard–period. But if you’re going to future-proof your company, it’s important to change with the times and technological advancements…
