About Adam Palmer

Adam Palmer has 19 years of consulting experience in the Customer Relationship Management, Knowledge Management, and search industry. He has advised on, implemented, and supported 250+ customers in his career. He is also a KCS certified practitioner, and a Senior Customer Success Manager at Coveo.

5 Ways to Ensure Increased Agent Adoption

By Adam Palmer

Changing agent behavior is hard. In fact, changing human behavior is hard–period. But if you’re going to future-proof your company, it’s important to change with the times and technological advancements…