About Adam Palmer

Adam Palmer has 19 years of consulting experience in the Customer Relationship Management, Knowledge Management, and search industry. He has advised on, implemented, and supported 250+ customers in his career. He is also a KCS certified practitioner, and a Director of Customer Success at Coveo.

3 Critical Metrics to Improve Your Support Strategy

By Adam Palmer

These days, a lot of work goes into tracking everything that’s done within an organization. From individual performance to ticket volume, pretty much every single stage of the customer support…