Customer support is changing, are you meeting your customers expectations? There’s a lot of talk around digital transformation and what it means for support organizations. Though there are many reasons…

As we become an increasingly more digital society, with an answer to every question just one click away, it’s no wonder the majority of your customers prefer to self-serve. But…

As many of you are very aware, Dreamforce is taking place in the next few weeks. The event will offer Salesforce customers the chance to gain valuable insights into industry…

Machine Learning and Predictive Analytics Powers Intelligent Assisted Support Today, there is no aspect of our lives that is untouched by technology. The more technology advances, the more it influences…

We live in a do-it-yourself world, and it seems we all really like it that way. Whether as customers, as partners, or as employees, we prefer to find what we…