Diane Burley is an expert on what it takes to stand out in the digital age. She showcases her expertise when writing about the necessity of AI, NLP, and intelligent search in DX projects. She cut her teeth as a reporter, is a long-time technologist, and knows how to tell a story in a gripping way
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
We received great news this morning. Coveo won the TSIA Star Award for “Innovation in Support Employee Experience and Loyalty,” in the SMB category. This award recognizes Support Services organizations…
Recommendation engines are everywhere – from Tinder to Netflix. And you may have one in your Ecommerce stack too. But is it annoying or helping your shoppers? We’ll go through…
If personalized experiences are the Holy Grail for customer loyalties, data has been the foundation for personalization. In fact, the pundits will all tell you that you need data, lots…
In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be…
I asked my sister who is a B2B buyer for a high tech company to tell me one thing she hates the most about Ecommerce transactions. She told me –…
