What Is a Recommendation System?
Recommendation engines are everywhere – from Tinder to Netflix. And you may have one in your Ecommerce stack too. But is it annoying or helping your shoppers? We’ll go through…
About Diane Burley
Diane Burley is an expert on what it takes to stand out in the digital age. She showcases her expertise when writing about the necessity of AI, NLP, and intelligent search in DX projects. She cut her teeth as a reporter, is a long-time technologist, and knows how to tell a story in a gripping way
How to Recommend Products to First-Time Users
If personalized recommendations are the Holy Grail for customer loyalties, data has been the foundation for personalization. In fact, the pundits will all tell you that you need data, lots…
Need to Fix Your Product Search? Use an Agile Index!
In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be…
B2B Ecommerce Challenges: Why Your Catalog Search Is Awful
I asked my sister who is a B2B buyer for a high tech company to tell me one thing she hates the most about Ecommerce transactions. She told me –…
Is an Obsolete Tech Stack Stifling Your B2B Wcommerce Efforts?
B2B eCommerce has been on a tear. The global B2B eCommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
What Enterprise Search Should Be
When The Great Pause of 2020 occurred, it provided an overnight stress test for the world’s collective knowledge management systems. What it revealed were massive gaps in the information infrastructure…