Diane Burley is an expert on what it takes to stand out in the digital age. She showcases her expertise when writing about the necessity of AI, NLP, and intelligent search in DX projects. She cut her teeth as a reporter, is a long-time technologist, and knows how to tell a story in a gripping way
As you look to improve your personalization initiatives, it’s important to keep in mind two variables that impact shoppers: Shopper Intent and Search Engine Indexing. One might sound vague—while the…
In 2019, insurance software company HealthEdge surveyed 5,000 people and found that 78% of respondents were satisfied with their health insurance providers – except in one area. Consumers struggled to…
The promise of automatic synonym detection is a key feature request of most search architects. After all, who wants to dig around in query logs trying to figure out all…
It was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, I see parallels between how we were caught flat-footed…
Institutional knowledge continues to be a casualty as boomer-retirements and pandemic-layoffs shelve decades of management know-how. According to Pew Research Center, nearly 30m boomers will leave the workforce this year.…
The thought of a 30-something Jeff Bezos hunkering down in his neighborhood Barnes and Noble (ironically) dreaming up an Ecommerce juggernaut would test most of our imaginations. But that fact…
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
We received great news this morning. Coveo won the TSIA Star Award for “Innovation in Support Employee Experience and Loyalty,” in the SMB category. This award recognizes Support Services organizations…
Recommendation engines are everywhere – from Tinder to Netflix. And you may have one in your Ecommerce stack too. But is it annoying or helping your shoppers? We’ll go through…
If personalized experiences are the Holy Grail for customer loyalties, data has been the foundation for personalization. In fact, the pundits will all tell you that you need data, lots…
