What Is Unified Search?
A key differentiator of search technology vendors today is the notion of providing unified search. To explain what ‘unified search’ is, we have to first talk about fragmented search. Digital…
About Diane Burley
Diane Burley is an expert on what it takes to stand out in the digital age. She showcases her expertise when writing about the necessity of AI, NLP, and intelligent search in DX projects. She cut her teeth as a reporter, is a long-time technologist, and knows how to tell a story in a gripping way
Panning for Gold: What’s the Right Search Relevance Metric for Your Organization?
Search relevance might seem like a tricky topic; what’s relevant to you when it comes to the term ‘cartoon’ may be leagues different to what’s relevant to me. For example,…
Enrichment Is Key to Relevant Search. But Enrich on Index or Real-Time?
Enrichment—a word that you can almost feel, like rubbing silk between the fingers—conjures images of incremental luxury, of things getting better bit by bit until they are almost perfect. That’s…
Coveo and Qubit: Better Together
We’ve been saying for some time that it isn’t about the persona – it’s the person. So today we are modifying that mantra a bit to say it’s not just…
Why You Need to Include Shopper Intent In Your Search Index
As you look to improve your personalization initiatives, it’s important to keep in mind two variables that impact shoppers: Shopper Intent and Search Engine Indexing. One might sound vague—while the…
The Rx to Health Insurance Agent Burnout
In 2019, insurance software company HealthEdge surveyed 5,000 people and found that 78% of respondents were satisfied with their health insurance providers – except in one area. Consumers struggled to…
Do You Trust Your Automatic Synonym Detection?
The promise of automatic synonym detection is a key feature request of most search architects. After all, who wants to dig around in query logs trying to figure out all…
Light at the End of a Very Dark Year
It was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, I see parallels between how we were caught flat-footed…
Knowledge Management Back in Focus for 2021
Institutional knowledge continues to be a casualty as boomer-retirements and pandemic-layoffs shelve decades of management know-how. According to Pew Research Center, nearly 30m boomers will leave the workforce this year.…
Why Your B2B Ecommerce Catalog Search Is Awful
I asked my sister, who is a B2B buyer for a high tech company, to tell me one thing she hates the most about buying online. She told me—and I…