Diane Burley is an expert on what it takes to stand out in the digital age. She showcases her expertise when writing about the necessity of AI, NLP, and intelligent search in DX projects. She cut her teeth as a reporter, is a long-time technologist, and knows how to tell a story in a gripping way
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
We received great news this morning. Coveo won the TSIA Star Award for “Innovation in Support Employee Experience and Loyalty,” in the SMB category. This award recognizes Support Services organizations…
Recommendation engines are everywhere—from Tinder to Netflix. And you may have one in your ecommerce stack too. But is it annoying or helping your shoppers? We’ll go through some common…
If personalized experiences are the Holy Grail for customer loyalties, data has been the foundation for personalization. In fact, the pundits will all tell you that you need data, lots…
In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be…
B2B ecommerce has been on a tear. The global B2B Ecommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
When The Great Pause of 2020 occurred, it provided an overnight stress test for the world’s collective knowledge management systems. What it revealed were massive gaps in the information infrastructure…
It’s exhilarating when you pick a winner. When you do it with software, you have to be a bit more circumspect. But underneath the muted exterior is a certain smugness.…
In 2017, Gartner bid adieu to Enterprise Search Engines – and welcomed Insight Engines. The distinction was to show how enterprise search now fortified with artificial intelligence (AI), resulted in…
Long before a pandemic locked employees in their homes, there had been a blurring between personal and professional personas in online buying. Buyers procuring components for an HDMI cable manufacturer…
