Evelyn Kent is a text analytics consultant who specializes in helping clients design systems to best autoclassify their content. With 15 years of experience creating, producing and analyzing content, she understands how people write, store and think about it.
Personalization helps both distributed and in-person employees work more efficiently and achieve more by giving them relevant information when they need it, according to panelists at Coveo’s Relevance 360 event.…
Property and casualty insurers (P&C) are missing opportunities to expand share of wallet by not serving clients with personalized services—and the gap will grow as nontraditional insurance brokers serve customers…
Invisible banking sounds like something out of a tech noir movie – behemoth financial institutions doing things outside of the government eye, evil villain style. It’s really about your customers…
Delivering millions of unique experiences to millions of people – that’s what creating personalized, relevant content achieves. Coveo’s CEO, Louis Tetu, talked with industry analysts and customers about how to…
Machine learning turns the concept of the workplace intranet on its head. Instead of frustrating trips around different data stores, employees can ask an interesting question and get a relevant…
Even before Covid-19, banks were feeling the pressure of fintech competition to provide better customer service and usability. The inability to conduct in-person transactions put additional pressure on financial services…
Relevance is the key to competing in an overcrowded market, and relevance starts and begins with the ability to engage people, intoned Louis Têtu, chairman and CEO, Coveo at the…
