How To Avoid Leaving Your Customers Feeling Dumbfounded
“70% of buying experiences are based on how the customer feels they are being treated.” – McKinsey As a customer of any product or service, we expect to be treated…
About Isaac Berzins
Isaac is the Social Editor at Coveo. Raised on the red sands of Prince Edward Island, Isaac moved to Montreal, Quebec, in 2011 to cut his teeth in the burgeoning sphere of Social Media Marketing. After working with top-tier brands in the entertainment industry for 5 years, Isaac decided to change gears and focus his talents on the high tech industry.
Turning Results into Relevance
At the most basic level, people search for things to find results. But results without relevance are meaningless. In this day and age, your customers, whether you’re in B2B or…
4 Ways to Future-Proof Your Knowledge Management Strategy
First things first, let’s all agree that a general plan to make knowledge accessible to your employees does not constitute as a strategy. To develop an effective knowledge management strategy…
10 Reasons YOU Should Attend Coveo Impact
In less than four months, top relevance experts from around the globe will converge in San Francisco to swap success stories, connect with like-minded peers, and explore the true impact…
What Can AI Do Today For Your Business
Artificial Intelligence. Two words that have dominated 2017, and will continue to dominate well into 2018. We’ve heard tell of the power of AI doing multiple revolutionary things: sometimes with…
In 2018, All Signs Point to Unified Interactions
It’s official, 2018 has arrived. With the start of every new year comes the cavalcade of predictions, helping businesses and consumers alike to prepare for the year ahead. As such,…