About Judi Cardinal
As a Senior Customer Success Manager and a KCS v6 certified trainer, Judi Cardinal works proactively with customers who have recently purchased or launched Coveo solutions, optimizing their experience with search and knowledge management best practices. She enjoys traveling the world, hiking, and her 3 dogs.
In February, we hosted a special edition of our Knowledge-Centered Service v6 Roundtable by inviting Dr. Beth Haggett to discuss KCS coaching. Dr. Beth brings over two decades of experience…
Intelligent Swarming is a new framework to enable the support organization to collaborate on resolving requests by matching the request to the person most likely to resolve it. For January’s…
At the beginning of 2019 we asked our customer F5 Networks to share their KCS® Resolutions and it opened a year-long discussion with other KCS practitioners. We host our KCS…
