What is Intelligent Swarming?
Intelligent Swarming is a new framework to enable the support organization to collaborate on resolving requests by matching the request to the person most likely to resolve it. For January’s…
About Judi Cardinal
As a Senior Customer Success Manager and a KCS v6 certified trainer, Judi Cardinal works proactively with customers who have recently purchased or launched Coveo solutions, optimizing their experience with search and knowledge management best practices. She enjoys traveling the world, hiking, and her 3 dogs.
Recap on some KCS Lessons learned in 2019
At the beginning of 2019 we asked our customer F5 Networks to share their KCS® Resolutions and it opened a year-long discussion with other KCS practitioners. We host our KCS…