Rachel Schultz is the Content Marketing Manager at Coveo. She blends her background in journalism seamlessly with her B2B marketing expertise and obsession with data to create compelling content for the Coveo community. When she’s not working, you’ll find her reading (strictly non-fiction), hanging out with her puppy or taking in all NYC has to offer with her husband.
Federated search is a critical first step for information retrieval and knowledge management. But federated search alone likely won’t be enough for most organizations’ enterprise search needs. Let’s break it…
$1,500,000 per month. This is how much Tableau Software saved after using Coveo to power their self service search portal and deflecting cases from their contact center. To translate your…
In just 16 days, Salesforce went from just 216 agents working from home to more than 2,800. And they’re not alone. With the new imperative to social distance, Customer Service…
We’re in a new era of doing business. With more than 1.5 billion people under stay-at-home orders, retail stores shuttered across the globe and customer service agents now part of…
Last week, our CEO Louis Tetu held a live webinar with Jim Roth, EVP, Customer Support at Salesforce, on how companies need to deal with the immediate impact of the…
Following the increase in severity of the Covid-19 outbreak around the world and in North America, our leadership team has now decided to reimagine both Coveo Impact Boston (April 9)…
The customer service and support team is on the front lines, directly speaking with customers, discovering their issues, unearthing new solutions. The product team, on the other hand, can feel…
Neil Kostecki, our director of product management for Coveo for Salesforce, sat down with us to discuss the latest feature release, the Coveo for Salesforce Winter ‘20 Release. This release…
For the last decade, TSIA members have prioritized knowledge management, with the highest planned spending year after year. This isn’t surprising. For, while knowledge management (KM) isn’t new, it is…
“The Machine Learning aspect of Coveo is really helping us take our customers on a journey by allowing us to recommend products for them.” – Blake Shipley, Marketing and Technology…
