5 Key Takeaways from Formica
“The Machine Learning aspect of Coveo is really helping us take our customers on a journey by allowing us to recommend products for them.” – Blake Shipley, Marketing and Technology…
About Rachel Schultz
Rachel Schultz is the Content Marketing Manager at Coveo. She blends her background in journalism seamlessly with her B2B marketing expertise and obsession with data to create compelling content for the Coveo community. When she’s not working, you’ll find her reading (strictly non-fiction), hanging out with her puppy or taking in all NYC has to offer with her husband.
How Tableau Reduced Support Costs with Case Deflection
Tableau saved $18M per year in customer service costs with case deflection. What would your support organization do with an extra $1.5M per month? Tableau’s Senior Program Manager of User…
Coveo’s European Expansion: Q and A with Benoit Leclerc, SVP, International Sales
Our inaugural community event, Coveo Impact Europe, launches in just under two weeks – and we couldn’t be more excited. Our Senior Vice President, International Sales, Benoit Leclerc is one…
15 Strategies to Improve Your Site Search and Increase Your Conversion Rate
When it comes to improving site search, marketers and website managers are often their own worst enemy. For a large website with thousands of visitors, even the most miniscule improvement…
Coveo for Salesforce Summer ‘19 Release: Q & A with Neil Kostecki
Coveo recently announced our latest release for Coveo for Salesforce, the Summer ‘19 Release – and it may be our biggest release yet. From integration with Einstein bots to certification…
Customer Experience Strategy: Three Critical Steps to Get Started
Have you really optimized your customer experience strategy? For many companies, the truthful answer is no. Many companies still need to focus on customer experience management and have yet to…