Samantha Demers is Coveo’s Senior Content Editor, based in Montreal, Quebec. She is a passionate marketing and communications professional who has built her career in the tech industry by helping companies bring their brands to life and remain relevant in their field.
Her motto; “engage like a consumer, not like a marketer” helps Coveo connect with its audience throughout their Intelligent Insights journey.
Knowledge management has been a priority for TSIA members for the last decade, with the highest planned spending year after year. Though knowledge management (KM) isn’t new, it is becoming…
Remember that famous Nineteen Eighty-Four-inspired Apple Super Bowl ad, the one with the rows of pale drones watching Big Brother on the big screen? When the female athlete runs with…
How much time does your team waste looking for information? There’s been a lot of research done to explore how much time and money organizations lose when employees can’t find…
Times are changing. The customer experience isn’t just something for consumer brands to think about anymore, CX is mission-critical to B2B brands as well. In an article, Improving the Customer…
There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of work, some believe it’s a set of collaboration tools, like…
What is the best way to understand your customers’ intent and deliver exactly what they want to see? We recently partnered with Verndale, the customer experience agency, to produce an…
