Relevance & Self-Service Success
We live in a “do it yourself” world, and it seems we all really like it that way. Whether as customers, as partners, or as employees, we prefer to find…
About Tucker Hall
Tucker is the Director of Product Marketing at Coveo, and is based in New Hampshire.
Breaking the Rip & Replace Cycle in Knowledge Management: Unified Search and Analytics to the Rescue
Two thirds of TSIA members recently reported using two or more knowledge management systems in the past several years. And, according to the TSIA’s 2015 Global Technology Survey, 77% of…
How to Turn Your Salesforce Community into a Case Deflection Engine
Successful customer self-service makes customers happier and your business better. But why is successful self-service so hard to deliver, and how can you turn your Salesforce Community into a case…
Power Your Customer Service with Unified Search-Driven Knowledge
Customers are more mobile and socially networked than ever before, and they are empowered to engage with companies across a growing number of channels — from self-service portals and contact…
I Have Preferences, Therefore I Am: Embracing Knowledge Diversity With an “Intranet of Everywhere”
During a webinar last week, we explored how companies have been able to overcome knowledge-access and intranet-adoption challenges by embracing a search-driven “Intranet of Everywhere.” Intranets have seen much evolution…
IDC Report: Unified Search & Text Analytics are Proven Drivers of KM Success
In 2001, market intelligence firm IDC issued a landmark study on the impacts of information access in the workplace, commenting that: “Timely access to critical information separates the winners from…
Coveo for Sitecore: Turning Your Website into a Competitive Advantage
For many organizations, the website is one of the most important channels to reach and captivate customers throughout their buying journey. And because today’s web visitors are increasingly savvy, empowered,…
Who Owns Site Search…and Who Should Own It
You may not realize it, but you’re probably overlooking one feature of your company’s website that has the potential to most dramatically improve site performance. And yet research indicates that…
Coveo Innovations Part 3: Social, Search, and Service
When thinking about the relationship between our organization’s customer service operations and the conversations taking place about our company on social media channels, it’s hard to overstate how truly connected…
Coveo Innovations Part 2: Where Should Your Enterprise Search Solution Reside? The Choice Should Be Yours
Continuing our series on Coveo technology innovations, let’s next explore options for delivering secure, unified information access when that information resides both on-premise and in the cloud. Most organizations these…