Wow! What a year! As we start 2020, we wanted to take a second to look in the rearview mirror at our most exciting content from last year. 2019 was a monumental year for Coveo’s customers, partners and employees. The stories we were able to share highlighted our undisputed industry leadership, as well as the amazing results our community has achieved.
Drum roll please…
Our Customers Take Center Stage
We are so proud of the success that our customers have achieved with Coveo AI. It was incredible to hear their stories on stage at Coveo Impact and Coveo Impact Europe, as well as in videos filmed on site. After reviewing the videos again, one thing is clear to us: we are so lucky to have the innovative and groundbreaking customers that we do.
Here’s a round-up of a few of the stories our customers via video in 2019:
- Saving $16M to $18M with Case Deflection at Tableau
- Scaling Customer Engagement While Improving Agent Value at Xero
- Empowering Digital Commerce Teams at Caleres
- Enabling Care with AI-Powered Search at UWHealth
- Developing a State-of-the-Art Experience at Ellucian
- Reducing Customer Effort and Support with Predictive Recommendations
- Harnessing Insights to Increase Sales at Formica
- Powering the Customer Journey at F5
- Using Data to Guide F5’s Digital Transformation
The Funding Round Makes Some Noise
In November, we announced a funding round of $227M that generated a lot of excitement. Here’s a few of our most exciting stories:
Coveo Wins Industry Recognition
The quality of our products was confirmed yet again by leading research firms. In May, after evaluating 12 vendors on 24 criteria, grouped by Current Offering, Strategy and Market Presence, Forrester analysts positioned Coveo as a leader in Cognitive Search in The Forrester Wave: Cognitive Search, Q2 2019.
Then, in September, Gartner positioned Coveo in the Leaders quadrant furthest to the right for completeness of vision in the 2019 Gartner Magic Quadrant for Insight Engines.
Our Popular Webinars Share Best Practices and More
This set of three webinars broke down the business value of AI and explained why enterprises need to invest in AI now.
- AI and How We Buy explained how AI will transform commerce and shopping experiences.
- AI and the Nature of Work broke down some common myths about AI in the workplace.
- AI at Your Service explained how AI improves customer service and support.
The Science Behind Magical Experiences
Coveo Co-Founder, President and CTO Laurent Simoneau shared his observations and predictions on trends shaping the Insight Engines market. He also explained why Coveo has been recognized as a leader in the 2019 Magic Quadrant for the category and the trends shaping AI-powered experiences. Watch a replay.
Coveo for Salesforce Summer Release
Our summer release was one of our most exciting releases, with new features and functionality to deliver personalized self-service and transform the agent experience. Product Director Neil Kostecki explained it all! Watch a replay.
How to Use Intelligent Site Search to Increase Conversions
Jon Rossman, Solutions Digital Experience Manager at Motorola shared his experience and lessons learned from creating a more relevant, unified and personalized website experience. Watch a replay.
B2B Site Search Best Practices
Acuity Brands — the largest manufacturer of lighting and lighting control systems in North America — completely rebuilt its search-led website in just five months. Andrew Crowder, VP of Enterprise Architecture, explained their strategy, lessons learned and results. Watch a replay.
A Masterclass in AI-Enabled Support Transformation
In this TSIA webinar, Relativity, a leading e-discovery software provider, explained how their team created an effortless service experience that has increased customer self-service success, reduced case resolution time by 33%, and empowered agents to do more meaningful work. Watch the replay.
Digital Transformation and its Impact on Technology Firms
In this three-hour virtual summit, customer experience leaders explain the potential and early success of digital transformation projects. Dave Jobling, senior user experience program manager at Tableau, shared their story of scaling customer service and cutting costs with case deflection. Watch the replay.
What stories are you looking forward to hearing in 2020?