Coveo for ServiceNow: the New York Edition
We are very excited to announce our latest release of Coveo for ServiceNow: the New York Edition! With this release, we are enriching the experience, extending our integration within the…
Customer Experience
Dreamforce 2019 in Review: a Coveo sessions recap
Can you believe it has already been five days since Dreamforce ended? We can’t because our experience is still ongoing. When Dreamforce finished, the event itself came to a close,…
The Insider’s Guide to Dreamforce 2019
Dreamforce 2019 commences in 18 days. This event brings leaders and pioneers from across all industries together in one place for four days of dynamic engagement. 2,700+ sessions, inspiring keynotes,…
How Tableau Reduced Support Costs with Case Deflection
Tableau saved $18M per year in customer service costs with case deflection. What would your support organization do with an extra $1.5M per month? Tableau’s Senior Program Manager of User…
Customer Service Week: Time to Say Thanks!
Customer Service Week is a worldwide event that aims to recognize and reward people working in customer service roles. Coveo wants to take a moment to acknowledge the essential contribution…
5 Steps To Improve Customer Satisfaction
Customer Satisfaction Could Make or Break Your Business With increasing evidence that customers are the backbone to any company, and the abundance of information that’s available about our very own…