Storyteller to superhero: Ari Hoffman on speaking at Coveo Impact
Coveo Impact 2020, the Coveo Community event of the year, commences in just 128 days, 20 hours, and 16 minutes – but who’s counting? (Psst we are!) Although our time…
Customer Experience
Our 2020 Predictions for Customer Service
2020 will be a big year for customer service and support transformation. Things that have been around for a while tend to get stuck with labels and imagery that are…
Coveo named a Stevie® Awards Finalist: Q+A with Juanita Olguin
Earlier today, it was announced that Coveo was selected as a Finalist in the 14th annual Stevie® Awards for Sales & Customer Service. I sat down with Juanita Olguin (Senior…
Best of the Best: The Stories We Shared in 2019
Wow! What a year! As we start 2020, we wanted to take a second to look in the rearview mirror at our most exciting content from last year. 2019 was…
The Xero story: Achieving scalable service experiences with AI
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
Coveo for ServiceNow: the New York Edition
We are very excited to announce our latest release of Coveo for ServiceNow: the New York Edition! With this release, we are enriching the experience, extending our integration within the…