Newly released on Impact+, “Delivering Omni-Channel Self-Service Experiences” shows you how to create an effortless customer experience across all digital channels. While theory is valuable, we know it’s just not…
If you think about it, in our everyday lives as consumers, we tend to gravitate to the products and services that provide truly effortless experiences. Whether we are buying, using,…
Awareness of the economic damage from the global pandemic continues to grow. National debt is ballooning as governments attempt to prop up businesses and individuals. At the time of writing,…
Rather than a one-time event, Impact+ will be a channel dedicated to delivering you an ongoing multi-touch experience consisting of regularly scheduled sessions tailored to your industry-specific needs. Each session…
Federated search is a critical first step for information retrieval and knowledge management. But federated search alone still won’t be enough for most organizations’ enterprise search needs. Search once and…
I am so excited to share that yet again, the strength of our platform and the value it provides to our customers has been recognized by another independent research firm.…
