Dreamforce 2019 in Review: a Coveo sessions recap
Can you believe it has already been five days since Dreamforce ended? We can’t because our experience is still ongoing. When Dreamforce finished, the event itself came to a close,…
Customer Experience
The Insider’s Guide to Dreamforce 2019
Dreamforce 2019 commences in 18 days. This event brings leaders and pioneers from across all industries together in one place for four days of dynamic engagement. 2,700+ sessions, inspiring keynotes,…
How Tableau Reduced Support Costs with Case Deflection
Tableau saved $18M per year in customer service costs with case deflection. What would your support organization do with an extra $1.5M per month? Tableau’s Senior Program Manager of User…
Customer Service Week: Time to Say Thanks!
Customer Service Week is a worldwide event that aims to recognize and reward people working in customer service roles. Coveo wants to take a moment to acknowledge the essential contribution…
5 Steps To Improve Customer Satisfaction
Customer Satisfaction Could Make or Break Your Business With increasing evidence that customers are the backbone to any company, and the abundance of information that’s available about our very own…
Coveo’s European Expansion: Q and A with Benoit Leclerc, SVP, International Sales
Our inaugural community event, Coveo Impact Europe, launches in just under two weeks – and we couldn’t be more excited. Our Senior Vice President, International Sales, Benoit Leclerc is one…