When discussing native search integrations within Sitecore, there have only ever been three real players in the game: Solr, Azure, and Coveo. While each presents its own set of capabilities…
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure, if the name of what you are looking for is…
Institutional knowledge continues to be a casualty as boomer-retirements and pandemic-layoffs shelve decades of management know-how. According to Pew Research Center, nearly 30m boomers will leave the workforce this year.…
Artificial intelligence (AI) is all the rage – and it has also become a big, baggy buzzword. While a single term for the sake of simplifying communications is useful, it…
How’s work-from-home working out for you? If it has been a breeze, you’re one of the few blessed ones. The digital workplace has been around for more than a decade.…
The goal of every organization is to help people help themselves. Service leaders want to enable self-service and increase case deflection rates as a result. However, as service leaders well…