Sitecore’s Last Search Left Standing: Coveo
When discussing native search integrations within Sitecore, there have only ever been three real players in the game: Solr, Azure, and Coveo. While each presents its own set of capabilities…
Customer Experience
Delivering Relevant Results at Scale with Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure, if the name of what you are looking for is…
Knowledge Management Back in Focus for 2021
Institutional knowledge continues to be a casualty as boomer-retirements and pandemic-layoffs shelve decades of management know-how. According to Pew Research Center, nearly 30m boomers will leave the workforce this year.…
Transforming Customer Service by Applying AI
Artificial intelligence (AI) is all the rage – and it has also become a big, baggy buzzword. While a single term for the sake of simplifying communications is useful, it…
4 Features You Need to Power an Intelligent Workplace
How’s work-from-home working out for you? If it has been a breeze, you’re one of the few blessed ones. The digital workplace has been around for more than a decade.…
Building Omni-Channel Customer Service Strategies
The goal of every organization is to help people help themselves. Service leaders want to enable self-service and increase case deflection rates as a result. However, as service leaders well…