Update from the Coveo Impact Team
Following the increase in severity of the Covid-19 outbreak around the world and in North America, our leadership team has now decided to reimagine both Coveo Impact Boston (April 9)…
Customer Experience
3 Unexpected Benefits of Support and Product Team Collaboration
The customer service and support team is on the front lines, directly speaking with customers, discovering their issues, unearthing new solutions. The product team, on the other hand, can feel…
Recognize Your Team with an Impact 2020 Experience Intelligence Award
Coveo Impact is approaching quickly. What’s it like to be in the winner’s circle? In this short video, Coveo Director of Customer Advocacy Ari Hoffman shares what you and your…
Everything You Need to Know about the Coveo for Salesforce Winter ’20 Release
Neil Kostecki, our director of product management for Coveo for Salesforce, sat down with us to discuss the latest feature release, the Coveo for Salesforce Winter ‘20 Release. This release…
Key Takeaways from Our February KCS® Roundtable with Dr. Beth Haggett
In February, we hosted a special edition of our Knowledge-Centered Service v6 Roundtable by inviting Dr. Beth Haggett to discuss KCS coaching. Dr. Beth brings over two decades of experience…
Coveo Professional Services Recognized as “Best-of-the-Best”: Q+A with Alain Bouchard
Following an in-depth research and evaluation process by SPI Research – the leading technology services research firm – it was announced that Coveo has been recognized as one of the…