Need to Fix Your Product Search? Use an Agile Index!
In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be…
Digital Commerce
The Critical AI Investments for Ecommerce
What will create or limit ecommerce success in the second half of 2020? We’ve looked at the circumstances of the first half of the year, the position retailers are in…
Improve eCommerce Site Search with Intelligent Query Suggestions
If you’re looking for a way to elevate your customer experience, query suggestions might be the right tool for you. They help your customers refine their queries, and they help…
B2B eCommerce Search Challenges: Why Your Catalog Search Is Awful
I asked my sister who is a B2B buyer for a high tech company to tell me one thing she hates the most about eCommerce transactions. She told me –…
Is an Obsolete Tech Stack Stifling Your B2B eCommerce Efforts?
B2B eCommerce has been on a tear. The global B2B eCommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
How to Seamlessly Personalize Your Salesforce B2B Commerce UX
It’s exhilarating when you pick a winner. When you do it with software, you have to be a bit more circumspect. But underneath the muted exterior is a certain smugness.…