Digital Commerce

Recommendation engines are everywhere – from Tinder to Netflix. And you may have one in your Ecommerce stack too. But is it annoying or helping your shoppers? We’ll go through…

If personalized recommendations are the Holy Grail for customer loyalties, data has been the foundation for personalization. In fact, the pundits will all tell you that you need data, lots…

In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be…

What will create or limit ecommerce success in the second half of 2020? We’ve looked at the circumstances of the first half of the year, the position retailers are in…

If you’re looking for a way to elevate your customer experience, query suggestions might be the right tool for you. They help your customers refine their queries, and they help…

I asked my sister who is a B2B buyer for a high tech company to tell me one thing she hates the most about Ecommerce transactions. She told me –…