Digital shopping isn’t what it used to be. As people increasingly turn to ecommerce channels, especially as a result of COVID-19, consumer expectations are rising—particularly for search relevance and customer…
In our previous piece, we explained how your customer service agents could benefit from an insight panel. From helping them find the right information faster, to knowing what a customer’s…
If you are reading this blog post, chances are you like reading in general. Plot twist – so do we at Coveo! Books are a great way to tell a…
I have always found starting a new job to be slightly stressful. And the thought of starting a new job in the time of COVID-19, with a 100% remote onboarding…
All website visitors come to a website with an intent. They are looking for specific information, and they want to find it as quickly and easily as possible. Organizations and…
Digital transformation was a major theme at B2BOnline 2019. Digital transformation. While this term is derided as a mere buzzword in other circles, for B2B Commerce retailers, it’s a very…
What should you expect from speaking sessions at Coveo Impact 2019? We sat down with our VP, Customer Experience Jennifer MacIntosh to demystify the speaking session process. Q: What makes…
$49.51 billion. By 2021, this is the size of the market for employee collaboration tools, a 13.2 percent compound annual growth rate from the 2016 market size of $26.68 billion,…
Good news for our technical and developer communities: Coveo recently launched Source @ Coveo, a blog dedicated to sharing technical information and insights, troubleshooting, and best practices to help you…
