This post begins a series of short blogs on Coveo technology innovations in 2013 and a few sneak peaks at what’s planned for 2014, with a focus on the four hallmarks of Coveo’s Search & Relevance Technology: Connectivity, Unified Indexing, the Relevance Engine and User Engagement. Our first post focuses on user engagement, via mobile devices.
On a plane, just landing—delayed as usual—to meet a big client? No problem preparing for your meeting, just pull out your mobile device and gain a 360 view of the customer you’re about to meet, including up-to-the-minute communication with anyone at your company.
For WCM applications particularly, you can even use the end-user’s geolocation (retrieved from the device’s GPS) to provide context to filter and rank the search results provided by Coveo, as have our customers in the entertainment industry.
How do you provide the information your employees and customers need, when and where they need it?