Diane Berry
SVP, Market Strategy

Topics

We’re just days away from Dreamforce 2013, arguably the biggest technology event of the year – and as a Bronze Sponsor, the excitement here at Coveo keeps growing. What was once known as a user conference for Salesforce.com customers has turned into a premier event for the industry, with 100,000+ Salesforce enthusiasts expected to descend on San Francisco next week. Will you be one of them?

Dreamforce is so big, it’s a testament to the number of technologies and ways companies can better serve customers and win more deals. With four days of breakout sessions, exhibitions, and CRM success stories, there will be no shortage of information presented and knowledge shared. Which begs the question: As an attendee, don’t you wish there was an easy way to find and capture information at Dreamforce that’s the most relevant to you?

Similarly, what many companies are missing from the traditional Salesforce ecosystem is relevant content from across the enterprise. One of the biggest pain points that customer service and sales agents face is having to leave Salesforce to access information from multiple other systems. Launched last year, Coveo for Salesforce brings the enterprise into Salesforce, in effect making Salesforce the information hub of your company. What happens then? Your Salesforce users become customer experts. They know everything your organization knows about each and every customer, as well as better, more useful ways to solve customer issues quicker. And it’s presented in their own context – exactly what they are working on, without overwhelming them with data. Coveo recommends relevant content and experts to the end user, regardless of where the data resides – in social media, the cloud, or enterprise systems. It’s the kind of insight that accelerates transformations into “customer companies,” which is the key theme of the show this year.

To learn more about how Coveo is revolutionizing knowledge access in Salesforce, visit us at Dreamforce (Booth #N2328 in the Lower Moscone North Expo Hall).

Additionally, Coveo customer EXFO will be at Dreamforce discussing how they use Coveo for Salesforce to improve departmental efficiency, customer satisfaction, and agent engagement.

“AppExchange for Service: Wow With Customer Service Apps”

Wednesday, November 20, 12:00 PM
Brigitte Pare, CRM Manager at technology innovator EXFO, will discuss how her team has leveraged the powerful search & relevance technology of Coveo for Salesforce to drive down case resolution times while increasing both agent and customer satisfaction.

And finally – for any cyclists (or aspiring cyclists) attending Dreamforce, one of our colleagues will be leading a bike tour of San Francisco each morning of the event – a Coveo-sponsored DreamTour. You can learn more and sign up for the free DreamTour ‘13 on Facebook here and follow on Twitter @ridedreamtour.

We hope to see you there!

About Diane Berry

Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.

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