We’re delighted to welcome the publication of The Forrester Wave™: Cognitive Search Platforms, Q4 2023, which names Coveo as a Leader. The report evaluated 14 vendors on 27 criteria, grouped by Current Offering, Strategy and Market Presence. Coveo scored among the highest scores in the Intelligence and Roadmap criteria. Coveo also received the top score in the Pricing and Transparency criterion.
The December report: Forrester Wave™: Cognitive Search Platforms, Q4 2023, states: “Cognitive search platforms are one of the few places where the technologies that underly genAI applications, such as large language models (LLMs) and vector databases, were being used and deployed prior to the release of ChatGPT.” Which Coveo can attest to as we’ve been investing in various AI models over the last decade including LLMs over the past several years.
The report also states that… “Customers are asking for search-driven applications embedded everywhere — even if they don’t always know it.” However, successfully and safely implementing genAI to achieve the art of the possible requires much more than just a query box and set of results.
GenAI depends on data – the more the merrier. One key element of a cognitive search engine is its ability to connect to a wide variety of data sources – both structured and unstructured – and to be able to make sense of them. Since 2005, Coveo has been connecting to disparate enterprise data sources, building a unified index for each of our customers and their content to deliver the most relevant results to their respective employees, partners, and customers in turn.
Along the way, we have built a platform that has enabled us to capture interaction and contextual data – signals, if you like, of what content people interact with, what they value, what they ignore – and use that data to proactively recommend additional information people are likely to need and to find useful.
We’ve also built a suite of AI models that support the different ways and techniques for searching including lexical or keyword-based, non-search based or AI-driven recommendations, non-generative answers including our award-winning Smart Snippets AI model, and of course generative answering.
In our view, cognitive search is about providing people with the most relevant information or products that they are looking for, and recommending what they’re highly likely to find useful even before they search. This in essence is tailoring each experience to each person, so that they can get done what they intended: whether that was to find an answer to fix something themselves; select the most suitable product for their needs, or solve a problem at work.
“We are honored to be recognized as a leader in The Forrester Wave™: Cognitive Search, Q4 2023,” said Louis Têtu, Chairman and CEO at Coveo. “We believe our position in this report reflects our innovation and the success we’ve had collaborating with our customers globally, many of which are leading brands. They rely on the Coveo platform and our suite of AI models as the intelligence behind the digital journeys of their customers, partners and employees.”
Cognitive search is central to the mission here at Coveo. It is the starting point for almost all the enterprise customer relationships we have built up over the years: helping enterprises go beyond just “fixing their search” to transform their digital experiences for customers and employees alike — with AI as the backbone. By providing a single platform that unifies content across the enterprise to serve a variety of users, internal and external, for search, recommendation and personalization, Coveo is helping our customers get ahead. We’d love to talk to you about it.
In the meantime, please download the Forrester Wave™: Cognitive Search Platforms Q4 2023 report – and we can get in touch.