Register today to reserve your spot.
We’re less than two months away from Coveo Impact 2019! The team has been very busy this past month to make this year’s conference bigger and better than ever. We’ve added more sessions to the agenda, added a few more exciting networking opportunities, and started filling up our pre-conference training. Register today!
Drum roll please…
The Relevance Challenge
Do you think relevance and search optimization have no secrets for you? Test your skills with this “capture the flag” style contest that will challenge your understanding and knowledge of the Coveo AI powered platform. You’ll complete a series of challenges using Coveo to optimize and enhance the relevance of various search interfaces. The best part? You don’t need to be a developer to participate – this is ideal for all Coveo admins.
Do you have what it takes? Five partners and customers will show off their best and most innovative applications in front of a live audience! The winner will be decided at the event.
It’s not all work. Relax and unwind with an evening of cocktails, dinner and networking overlooking the San Francisco skyline at our exclusive reception. This year’s party will be held at the Cityscape and Vista Lounge, on the 46th floor of the Hilton Union Square on Thursday, May 23 from 6 to 11 p.m.
New Sessions and Speakers Added
You will want to head over to our agenda to get the full details! We’ve added tons of new and exciting speakers and sessions.
Here’s a few highlights:
Visualizing Success: Using Coveo Analytics Data to Drive Business Decisions
Dave Jobling, Senior Program Manager, User Experience
Increased click-through rate. Decreased ACR. Improved content gap %.
These are critical Coveo metrics to track and are leading KPIs to understand the relevance of your customer experience. But how can you translate these data points into metrics that matter for key business stakeholders? Dollars saved by cases deflected. Percent decrease in case time to resolution. Increase in QoQ product sales. Now these are metrics that everyone can get excited about!
Learn how to tap into your Coveo org data with the goal of showcasing your Relevance Rising story. This session will provide you an inside look into how the world’s leading data visualization company, Tableau, imports, processes and connects Coveo data to influence the minds, hearts, and budgets of their business stakeholders.
From Here to There: F5 and the Digital Transformation Journey
Ron Runyon, VP Support Services, F5 Networks
F5 is a leading networking hardware/software vendor with a strong history as the market leader in Advanced Application Distribution Controllers. They are a horizontal seller that has been very successful at traditional sales. However, changes in customer consumption have precipitated a quick enterprise-wide evolution in how they build, sell, support, and retain their customers. Coveo is a critical element enabling the success of these changes and pivotal to their transformation. Learn how they intend to use Coveo capabilities to drive changes in documentation, knowledge and other aspects affecting their customer journey.
Delivering Relevant Website Experiences by Leveraging Analytics and Recommendations
Blake Shipley, Global Digital Platform Lead, Formica
Linda Baker, Chief Technology Officer, The Wyanoke Group
Formica, the world’s largest manufacturer of high-pressure laminate, will share how they are using Coveo and data analytics to successfully redirect sales leads, compensate for functionality gaps in their product catalogue, and manage two separate go-to-market models (B2B and B2C) on a global basis. They will also share the recent evolution of their end user experience leveraging Coveo, leading to increased personalization so that customers can self-serve with less effort and their sales team can more effectively scale.
The Wyanoke Group, publishers of healthcare information and education products, will share their method to use Coveo to provide contextual content recommendations on news article pages. Their “recommendation module” is one of the highest clicked items on the article page and is responsible for driving additional pageviews, making content more discoverable, and driving deeper user engagement. A key takeaway will be identifying business drivers and finding innovative solutions to achieve a higher level of market maturity.
From Transactional to Personalized: Introducing Coveo for eCommerce
Chase Hill, VP, Commerce, Coveo
Dan Cornwell, Director, eCommerce & Digital Experience, Famous Footwear
If your eCommerce store could personalize recommendations based on each visitor’s needs and be informed by their experience across all of your company’s touchpoints, what impact would that have on your business?
Hear how the team at Caleres – a leading shoe manufacturer and retailer with brands such as Allen Edmonds, Sam Edelman, Naturalizer and Famous Footwear – is creating rich, relevant and personalized experiences and product recommendations for their customers across the company’s entire brand portfolio using Coveo for eCommerce. They’ll share the journey they’re on and why they’ve turned to Coveo’s to increase conversions and drive more revenue across their online portfolio.
If you have a transactional website and want to understand how expanding your implementation of Coveo can help create a relevant experience for each visitor to drive more revenue, this session is a must for you.