If you haven’t already tried the Coveo Session Explorer built specifically for Dreamforce 15, please click or tap here. It’s an intelligent search-powered app that will help you discover information related to the keynotes, sessions and speakers that you’re most interested in seeing at Dreamforce (think: related SlideShares, YouTube videos, Twitter posts and more).
The app has already helped guide several thousand conference-goers to top sessions like:
Top 5 Sessions Viewed in the Session Explorer App
- Keynote: Get Ready for a New Kind of Customer Success with Mar Benioff & Guests
- Salesforce on Salesforce Session
- You Gotta Know When to Flow’ Em Session
- Center of Excellence (CoE) Workshop
- Go Mobile and Embed Service Session
Top 5 Topics of Interest from Session Explorer Users
- financial services
Learn More about Intelligent Search at Dreamforce
Looking for more information on how intelligent search help you create compelling self-service experiences and empower your support team? Don’t miss Coveo’s sessions or request an invitation to meet with Coveo at Dreamforce Connect!
Coveo Intelligent Search: Self-Service Experiences that Triple Deflection Rates
Day/Time: Thursday/10:30 AM
Location: Palace Hotel
You’ll learn how intelligent search from Coveo has allowed Salesforce to increase self-service resolution rates by 30% and VMware to reduce the number support inquiries via its partner community portal. The key to empowering employees, customers & partners to accomplish more online is providing them with contextually relevant knowledge and expertise at the moment of need.
Using Lightning & Coveo Intelligent Search to Build an Awesome Community
Day/Time: Thursday/3:00 PM
Location: Salesforce Community Cloud – Campground Theater
Communities are more engaging when they connect visitors with the answers they need fast, and when they proactively recommend helpful content and experts. That content, however, often resides in multiple sources like YouTube, product databases, web pages, social media – besides of course Salesforce communities themselves. Join us to learn how Salesforce Lightning & Coveo Intelligent Search enable you to embrace these multiple content sources and within minutes build Salesforce Communities that are a ‘one-stop shop’ for personalized, high-impact search experiences that drive self-service and case deflection.
Find more Dreamforce 15 Sessions: