Louis Têtu
Chairman and CEO

Topics

When Gartner released its 2014 Magic Quadrant for Enterprise Search report last week, it was a tremendous moment for us here at Coveo. Take a look below. We are recognized as the most visionary leader in the enterprise search market today.

Gartner Magic Quadrant

This is incredible recognition for us, as it’s a commendation of the passionate innovation and high-value work of our 200 colleagues, as well as the great relationship we enjoy with our customers to whom we owe so much. Our position is indicative of both the growth and success we’ve experienced in the past year and over our nearly 10-year history.

In the report, Gartner considered factors such as a provider’s product strategy, cloud and mobile innovations, and customer experience to determine this year’s quadrant. For Coveo specifically, we’ve been recognized for our ability to deliver more relevant results through strong design flexibility; outstanding user experience features particularly in the mobile environment; and strong delivery options, including a hybrid cloud and on-premise model — a feature that sets us apart in this market.

The report also singles out the importance of contextualization, noting that organizations are no longer satisfied with a list of search results. Instead, they want the single best result set, often even before a single query is made and based on the context. It’s a sentiment that has been perpetuated by advances in personal assistant experiences such as Google Now and Apple’s Siri.

Context is such an integral component in all of our lines of business, and our unified search is what helps improve these experiences for our customers. For the busy knowledge worker, this means he doesn’t have to spend hours of his workweek looking for information on a static intranet. In a single search he can access disparate enterprise systems and find up-to-date and comprehensive views and mashups of relevant information to complete his tasks. For the overburdened L1 customer service agent, she can now access experts and information related to the customer issue at hand—and start solving cases as proficiently as an L2 agent. For the website visitor, personalized and relevant content is delivered directly to the page she navigates to—without having to perform a single search.

I encourage you to download Gartner’s report, as it provides a comprehensive analysis of the market today, the most important factors organizations are looking for in an enterprise search solution, and who’s leading the charge in these initiatives. For us, this type of recognition from Gartner confirms that our focus on helping employees become more proficient and productive, customers more engaged, and support agents more proficient is right on target with what the industry is doing now, and well-aligned with where it is headed.

About Louis Têtu

Louis Têtu is Chairman and Chief Executive Officer of Coveo. Prior to Coveo, Louis co-founded Taleo Corporation, the leading international provider of cloud software for talent and human capital management, acquired by Oracle for $1.9B in 2012. Louis held the position of Chief Executive Officer and Chairman of the Board of Directors from the company's inception in 1999 through 2007. Taleo was recognized as the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500 in 2004, and in 2005 it was the only software company among the Inc. 500 winners to issue an Initial Public Offering. Prior to Taleo, Louis was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan's acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as president until 1996. Louis is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category. Louis is also Chairman of the Board of PetalMD, a developer of social platforms for the medical sector, and serves on the Board of the Quebec City international airport authority. Louis is involved in private equity within technology, infrastructure projects within emerging countries, education and high school reinsertion for children from financially challenged families. Outside of his professional career, Louis is a commercially licensed helicopter pilot, a skier, a wine and travel enthusiast, and lives in Quebec with his wife and their three children.

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