Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
In early 2018 Coveo proudly launched Coveo for Microsoft Dynamics 365. As the Alliance manager for this line of business, I’ve been working closely with our dedicated partners and Microsoft…
Changing agent behavior is hard. In fact, changing human behavior is hard–period. But if you’re going to future-proof your company, it’s important to change with the times and technological advancements…
