Changing agent behavior is hard. They’re only human, and humans enjoy consistency. But if you’re going to future-proof your company, change is a necessity. This means updating tools and processes—not…
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
In early 2018 Coveo proudly launched Coveo for Microsoft Dynamics 365. As the Alliance manager for this line of business, I’ve been working closely with our dedicated partners and Microsoft…
