Coveo: The Ideal Replacement for GSA
Forget politics for a moment. In the race to replace the Google Search Appliance (GSA), I am endorsing Coveo this fall. As you are probably aware, hundreds of GSA customers…
cloud
Goodbye GSA, Hello Intelligent Search in the Cloud
With the sunsetting of its Google Search Appliance, Google has signaled its intent to focus its engineering efforts on its own cloud, targeting web and Google Apps content. The question…
Why Intelligent Search Will Accelerate the Transition to the Cloud
Cybersecurity has been a hot topic in the last few years and will continue to be one. The good news is that consumer trust in internet security is on the…
The cloud spins faster than the earth…and we all learn in the moment of need
Remember when you were a kid, lying on your back in the grass, staring up at the sky and seeing the clouds move? It always made me dizzy! In reality,…
Why We Built Coveo Cloud: Trends & Opportunities
Our mission at Coveo has always been to drive innovation in the field of enterprise search by looking to the future and building the tools we know our customers will…
Customer Service Trends Part 3: Embrace the Ecosystem of Record
One of the biggest barriers to support agent proficiency is poor access to case-resolving knowledge. Information is everywhere, often in fragments across an ecosystem of enterprise applications, databases, and knowledge…
Is More Expert Expertise Finding Required?
In a 2013 survey, the APQC found that while a great deal of effort is being put into expertise finding within organizations, the results could be more effective. The study…
Consumption Economics or, It’s All About Trust
At the Technology Services World conference last week in Las Vegas, the technology-company-stampede-to-the-cloud was on everyone’s lips. The Technology Services Industry Association (TSIA) calls this Consumption Economics: Customers will consume…