Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
Today, Coveo and Sitecore have announced an expanded offering to bring Coveo AI-powered search and recommendations to mid-market customers. This best-in-class offering, previously only available to enterprise-level customers, will enable…
“The Machine Learning aspect of Coveo is really helping us take our customers on a journey by allowing us to recommend products for them.” – Blake Shipley, Marketing and Technology…
Customer Satisfaction Could Make or Break Your Business With increasing evidence that customers are the backbone to any company, and the abundance of information that’s available about our very own…
Have you really optimized your customer experience strategy? For many companies, the truthful answer is no. Many companies still need to focus on customer experience management and have yet to…
Gainsight’s purpose in launching their Pulse World Tour is to bring together Customer Success and Product Experience professionals to share the latest in cutting-edge strategies. At the kickoff conference in…
