For the last 15 years, we’ve been building customer communities and portals. We have been asking customers to leave the product they are using, open up a new window and…
This is part two of a two-part series on customer journey maps. To learn what exactly a customer map is and why it matters, take a look at part one.…
In the middle of the 19th century, the concept of the department store emerged. At the time, it was quite impressive to have a one-stop shop to fulfill every shopping…
I had the absolute pleasure of sitting down with Coveo’s own VP of Customer Experience (CX) – Jennifer MacIntosh. Jennifer is a whirlwind of knowledge, passion, and a take charge…
Wow. After three days connecting and networking, all I can say is wow. Sitecore Symposium set out to bring the theme of “elevate the experience” to over 3000 attendees through…
“By 2020, 51% of consumers and 75% of business buyers expect companies to anticipate their needs and make relevant suggestions.” – Huffington Post Delivering relevant interactions is no longer optional.…
