What do you do if you are one of the world’s largest insurance companies, your search platform is discontinued by the vendor, your Medicare/Medicaid business faces increased competition, and a…
Online retailers famously say, “If they can’t find it, they can’t buy it.” Today, this motto is even more relevant. With online sales skyrocketing in B2C and B2B, buyers are…
If you’re looking for a way to elevate your customer experience, query suggestions might be the right tool for you. They help your customers refine their queries, and they help…
If you think about it, in our everyday lives as consumers, we tend to gravitate to the products and services that provide truly effortless experiences. Whether we are buying, using,…
Awareness of the economic damage from the global pandemic continues to grow. National debt is ballooning as governments attempt to prop up businesses and individuals. At the time of writing,…
AI can have a major impact on customer experience. How can AI help companies deal with the issues caused by the COVID-19 crisis? This question brings together two topics that…
