The dark side of “Big Data” A.I. “How many Youtube cats must Hal see, before Hal calls this a cat?” Bob Dylan, feat. Stanley Kubrick In the golden age of…
2020 will be a big year for customer service and support transformation. Things that have been around for a while tend to get stuck with labels and imagery that are…
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
Today, Coveo and Sitecore have announced an expanded offering to bring Coveo AI-powered search and recommendations to mid-market customers. This best-in-class offering, previously only available to enterprise-level customers, will enable…
“The Machine Learning aspect of Coveo is really helping us take our customers on a journey by allowing us to recommend products for them.” – Blake Shipley, Marketing and Technology…
Customer Satisfaction Could Make or Break Your Business With increasing evidence that customers are the backbone to any company, and the abundance of information that’s available about our very own…
