COVID-19: Taking Action and Seizing Opportunities
We are in an unprecedented time. With the increase in severity of the Coronavirus (COVID-19) outbreak in North America and Europe, we have truly been pushed to take action and…
customer experience
Live with Louis Tetu and Jim Roth: Digital Leadership Through Crisis
With the rapid spread and increasing severity of the COVID-19 pandemic, the world around us is facing change of the same speed and magnitude. Mobility has decreased, public anxiety has…
Mind-reading as you type: how to provide personalized query suggestions to new shoppers
To each her own (query suggestion) “Before you (I) go, can you read my mind?” (Almost) The Killers Both Alice and Bob clicked on a Facebook promotion that brought them…
Recognize Your Team with an Impact 2020 Experience Intelligence Award
Coveo Impact is approaching quickly. What’s it like to be in the winner’s circle? In this short video, Coveo Director of Customer Advocacy Ari Hoffman shares what you and your…
Making computers as smart as…babies: What Artificial Intelligence can learn from Diaper Intelligence
The dark side of “Big Data” A.I. “How many Youtube cats must Hal see, before Hal calls this a cat?” Bob Dylan, feat. Stanley Kubrick In the golden age of…
Our 2020 Predictions for Customer Service
2020 will be a big year for customer service and support transformation. Things that have been around for a while tend to get stuck with labels and imagery that are…